Desktop Support Specialist

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Title: Desktop Support Specialist

Department / Team: (optional):

Location: (Remote / Hybrid / On-site City, Country) - Crawfordsville, IN 47933

Employment Type: (Full-time / Part-time / Contract) - Contract

Pay Range: $30-$35

Reports to (optional) :

- Role Overview/Job Responsibilities

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Presidio's manufacturing client is looking for an onsite IT resource to provide desktop support and assist with Microsoft-based technologies and desktop imaging. Candidates with hands-on desktop support and/or engineering support experience are encouraged to apply.

Key Responsibilities / Skills:

• Provide onsite desktop and end-user support
• Troubleshoot Windows/Microsoft hardware and software issues
• Desktop/laptop imaging, deployment, and configuration
• Support Microsoft 365 and Windows environments
• Assist with user setups, equipment deployments, and general IT support
• Troubleshoot connectivity, application, and peripheral issues
• Strong communication and customer service skills

Desired Background: Presidio is open to candidates with either:

• Desktop Support experience focused on Windows, Microsoft 365, imaging, hardware/software troubleshooting, and end-user support; or
• Mid-Level Engineer experience with a deeper Microsoft technical background supporting desktop, systems, imaging, and infrastructure environments.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.