Role: : Desktop Support Specialist

Location: - DeForest, WI Day 1 Onsite

Job Description:

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems and network peripherals.
• Diagnosing and resolving technical issues promptly and efficiently.
• Support end-users by providing training and guidance on using IT systems.
• Implement and follow IT policies and procedures to ensure compliance.
• Maintain detailed records of technical issues, solutions, and maintenance activities.
• Collaborate with other IT staff to ensure holistic support for the IT infrastructure.
• Upgrade and repair hardware and software systems as necessary.
• Travel to location to provide technical support on-site.
• Troubleshoot network and server issues with relevant teams.
• Work on user tickets and resolve on Priority.
• Troubleshoot on all devices at the site and working with relevant teams on upgradation.

Qualifications

• Associate degree in Information Technology or related field preferred.
• Experience in IT support or a similar technical role.
• Strong understanding of computer networks, hardware, and software.
• Proficiency in diagnosing and troubleshooting technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.

Skills

• Hardware troubleshooting
• Software installation
• Network configuration
• Technical support
• Customer service
• Problem-solving
• Time management
• Communication
• Windows and Mac OS proficiency
• Basic cabling knowledge