About the CompanySharp Brain is a technology-driven solutions provider specializing in IT support services, including desktop support, onsite technical assistance, and managed IT services. The company focuses on delivering reliable, responsive, and high-quality technical support to businesses through flexible service models such as on-demand and dispatch-based support. Sharp Brain is committed to ensuring operational efficiency and minimizing downtime for its clients through skilled professionals and customer-centric service delivery.About the RoleWe are seeking an Desktop Support Specialist L1 to provide onsite support services for a critical backfill role in Asker, Norway. The selected engineer will deliver first-level technical support to end users, ensuring smooth IT operations and high-quality service delivery. This is a dispatch-based engagement requiring professional onsite presence and structured support delivery.ResponsibilitiesProvide first-level technical support for desktops, laptops, and peripherals.Install, configure, and troubleshoot operating systems (mostly Windows).Assist users with software installation and updates.Resolve hardware issues such as keyboard, mouse, printers, and monitors.Handle basic network connectivity issues (LAN, Wi-Fi, VPN).Provide support through ticketing systems, phone, email, or in-person.Escalate complex issues to L2 or senior IT support teams.Maintain IT asset inventory and documentation.Required SkillsKnowledge of Windows OS (Windows 10 / 11)Basic networking knowledge (IP address, DNS, DHCP)Understanding of Active Directory (user accounts, password reset)Experience with Microsoft Office / Office 365Basic hardware troubleshootingFamiliarity with remote support tools (AnyDesk, TeamViewer, etc.)Language Requirements:English: Minimum B2 level (professional working proficiency)Norwegian: Minimum B2 level (professional working proficiency)Qualifications:Diploma / Bachelor’s in IT, Computer Science, or related fieldCertifications (optional but helpful):CompTIA A+Microsoft CertificationsGoogle IT Support Certificate