Desktop Support Specialist

Fairfield County Hedge Fund is seeking an IT analyst to join the firm’s tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support.ResponsibilitiesInstall, maintain, and troubleshoot workstations, including performing software upgradesProvide support for market data and trade execution platformsExecute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflowsParticipate in team meetings and collaborate effectively with colleaguesProvide off-hours support as part of a rotating schedule with other team membersRequirements2+ years of experience providing technical support for workstations; candidates with a broad range of experience levels are encouraged to applyBA/BS in Computer Science or related fieldStrong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applicationsExperience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and RefinitivExcellent interpersonal and communication skills (verbal and written)Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at onceFamiliarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desiredPrinter and/or print vendor management is desiredMobile Device Management (iOS/Android) is desired