Desktop Support Specialist

Desktop Support Specialist - Gilbert, AZCompensation: $25-$29/HPosition Overview: We are seeking an experienced Desktop Support Specialist to serve as the primary IT support resource for our Gilbert office location. This role requires a self-sufficient professional who can independently manage all desktop support functions for a 200+ person facility while maintaining high service standards and building strong relationships with end users.Key Responsibilities: • Provide comprehensive desktop support for Windows and Mac environments • Handle tier 1-3 technical issues and complex problem resolution • Create, modify, and deactivate Active Directory accounts • Manage endpoint security programs and system migrations • Install, configure, and troubleshoot hardware and software • Coordinate repairs for equipment under third-party maintenance agreements • Provide remote support via phone and desktop sharing applications • Lead and contribute to IT projects including system rollouts and upgrades • Maintain SLA compliance for all assigned tickets • Troubleshoot network connectivity, printer issues, and wireless problemsRequired Qualifications:• Minimum 3 years of corporate desktop support experience• Proficiency with Microsoft systems including SCCM, Intune, and PowerShell• Strong Active Directory administration skills• Experience with Office 365 and Teams administration• Knowledge of Windows and Mac hardware troubleshooting• Mobile device setup and troubleshooting experience• Microsoft Certified Professional (MCP) or equivalent certification• Bachelor's degree in computer-related field or equivalent experiencePreferred Qualifications: • Experience with Dynamics 365 and Five9 call center systems • Familiarity with Cisco and Aruba network equipment • Previous experience as sole IT support for a business location • Project management experience with system implementationsPosition Requirements: This position requires a driven, accountable individual who can work independently as the only onsite IT support person. The successful candidate must demonstrate strong communication skills, proactive problem-solving abilities, and a commitment to providing exceptional customer service.CORE COMPETENCIES• Self-sufficiency and independent problem-solving • Relationship building and proactive issue identification • Active Directory expertise • Microsoft endpoint management (SCCM, Intune, PowerShell) • Tier 2/3 technical troubleshooting capabilities • Business systems experience (Dynamics 365, Five9) • IT project participation and implementation • Ticket management and SLA compliance • Remote support and communication skills • Mac devices and network equipment familiarity