Desktop Support Specialist

Desktop Support Technician – Level 2/3Location: Midtown Manhattan, NYC (100% Onsite)Job Type: Temporary Contract – 1 MonthDuration: 1 monthStart Date: NovemberSchedule: Full-Time, Standard Business HoursJob SummaryWe are seeking an experienced Desktop Support Technician (Level 2/3) for a one-month onsite contract assignment in Midtown Manhattan. The ideal candidate is a hands-on IT professional who can troubleshoot and resolve hardware, software, and end-user technical issues in a fast-paced corporate environment.Key ResponsibilitiesProvide Level 2/3 desktop and end-user technical support for Windows and macOS environments.Diagnose and resolve hardware, software, operating system, and connectivity issues.Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripherals.Support Microsoft 365, Outlook, Teams, and enterprise applications.Troubleshoot Active Directory, user accounts, permissions, and access-related issues.Handle laptop provisioning, imaging, deployment, and equipment replacements.Troubleshoot VPN, Wi-Fi, and basic network connectivity issues.Escalate infrastructure-related issues and coordinate with internal IT teams.Document support tickets, resolutions, and technical issues.Provide responsive, professional onsite support to employees and executives.Required Qualifications3–5+ years of hands-on desktop support experience, including Level 2/3 troubleshooting.Strong experience supporting Windows 10/11 and macOS.Proficiency with Microsoft 365, Active Directory, and enterprise applications.Experience with hardware diagnostics, laptop deployment, and endpoint troubleshooting.Working knowledge of TCP/IP, DNS, DHCP, VPN, and wireless networking.Familiarity with ticketing systems such as ServiceNow or Jira.Excellent troubleshooting, communication, and customer service skills.Ability to work independently and contribute immediately with minimal training.Preferred QualificationsExperience with Microsoft Intune, SCCM/MECM, or Jamf.Experience supporting executives and VIP users.Familiarity with endpoint security and device management.Previous experience in fast-paced corporate environments.Contract DetailsDuration: 1 monthLocation: Midtown Manhattan, NYC – 100% OnsiteSchedule: Full-time, standard business hoursStart: NovemberIdeal Candidate: A reliable, resourceful desktop support professional who can hit the ground running, quickly resolve technical issues, and deliver excellent end-user support throughout the assignment.