Koroseal is looking to add a dynamic, customer centric Individual with a strong understanding of technology to join our IT team. This role will serve as a first line of defense to support Creators across our organization. The Desktop Support Specialist will be responsible for intaking, troubleshooting & resolving or escalating end-user technical issues, executing hands‑on technical support in our Medina, OH HQ location. They will work closely with our Creators to effectively understand how use our corporate technology solutions at an optimal level. This in‑person position reports to the Manager, IT Operations, and operates from our corporate headquarters in Medina, OH. 5 – 10% annual travel is anticipated to support Koroseal's multi‑site operations. Key Responsibilities Respond to user inquiries in person, by phone, or via digital channels, guiding them through solutions, maintaining high levels of customer satisfaction & adhering to defined KPIs. Utilizing an ITSM, document issues, resolutions, installations, and processes for future reference. Provide training, documentation, and assistance to help users become proficient with technology. Provide direct technical assistance to users for hardware, software, and peripheral issues. Diagnose and resolve problems with desktop computers, operating systems, and connected devices. Perform minor repairs on hardware, software, and peripheral equipment following specifications. Set up and install new desktop systems, cabling, operating systems, and required software. Work closely with network engineers, systems analysts, vendors or other IT personnel to elevate & resolve complex issues. All other duties as assigned. Skills & Qualifications Associate or bachelor’s degree in information technology, Computer Science, or a related field is commonly preferred or equivalent hands‑on experience. Strong understanding of computer hardware, and operating systems, Windows is required, macOS is preferred. Strong understanding of industry standard business systems. Including: Salesforce, Zendesk, Office Suite Familiarity with Active Directory, account management, and related administrative tools. Excellent problem‑solving, communication, and customer service skills. Ability to work independently and within a team. Must be able to sit and stand/walk for long periods of time and ability to lift up to 20lbs safely. Preferred Certifications Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified IT Professional (MCITP/MCSE). ITIL Foundation certification — beneficial for environments using ITIL service management practices. Additional role dependent certifications (e.g., vendor specific device or network certifications) may be preferred. Koroseal Total Rewards Vacation time, personal time, and 11 paid holidays Medical, Dental and Vision Insurance including a Flexible Savings Account Company paid Short Term Disability & Life Insurance with supplemental options available for employees 401(k) with company match Paid training and career development Employee well‑being benefits including robust EAP offering Company events #J-18808-Ljbffr