Shift: Wednesday to Saturday, 7:00 AM – 5:00 PM (EST) Pay Rate - $25/hr on W2 Job Summary Provide basic technical support to users and help resolve common issues. Key Responsibilities Answer user queries via phone, email, or in person Identify and troubleshoot technical problems Follow standard steps to resolve issues Record and track all problems and solutions Ensure issues are resolved on time Escalate complex problems to senior team members Requirements Associate degree or related field (preferred) 0–3 years of experience in technical support or similar role Basic knowledge of common IT concepts and tools Good communication and problem-solving skills Ability to follow instructions and guidelines Follows set procedures with limited decision-making Additional Information Worker Access: Building and Network Access Needed All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. #J-18808-Ljbffr