Desktop Support Specialist

Title - Desktop SupportLocation - Omaha, Nebraska RequirementsMust possess a professional demeanor with strong customer service, consulting, and training skillsExperience troubleshooting and repairing desktop and laptop hardware in the field or a related environmentBasic understanding of networks, Intel servers, and telecom systemsStrong break/fix skills for desktops, workstations, notebooks, and Dell tabletsProficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)Strong Microsoft Windows operating system troubleshooting skillsStrong macOS troubleshooting skills (Big Sur and above)Excellent problem-solving and critical-thinking abilitiesStrong written and verbal communication skillsSelf-motivated with the ability to work independently and with minimal supervisionExcellent time management skillsDetail- and process-oriented mindsetAbility to walk long distances across large facilitiesMust be able to pass a background security checkValid driver’s license and reliable transportation requiredWhat Will Make a Candidate Stand OutExperience with ticketing systems such as ServiceNow, Smart IT, or IT ConnectPrior experience supporting executive-level usersCertifications such as:CompTIA A+ or equivalentMicrosoft MCSA (Windows 7, 8, or 10)Networking certifications (CCNA or CCNP)Experience with remote PC control and video conferencing toolsSCCM experienceCompensation and BenefitsA candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.DisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.