Role: Desktop Support EngineerLocation: Rotterdam, NetherlandsDuration: Backfill / Dispatch (On-Deamnd role)Language: Dutch (Fluent / Bilingual)Key Responsibilities: Provide first- and second-level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in-person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and softwareapplications. Basic understanding of enterprise LAN/WAN networks and the ability to perform smart-hand activities under guidance. Hands-on experience with installing, troubleshooting, and repairing desktops, laptops, printers, and other peripherals. Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding and offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues and project-related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies.Preferred Qualifications: Experience working in macOS or Linux environments. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,Intune, JAMF). Experience with IT ticketing tools (preferably ServiceNow), Mobile Device Management (MDM),Microsoft Teams, M365, and OneDrive.Working Conditions: On-site support is required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after-hours support may be required during maintenance windows oremergencies. GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.️ Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.