Desktop Support Specialist Location: Shoreview, MN, US, 55126 Who Are We? Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose. Desktop Support Specialist at TSI Under general supervision, provide first point of contact technical service for all locations involving desktop, server, printer hardware, and software support. Provide support via onsite, interoffice communication, phone, email, and chat. Responsibilities Install, configure, and support all desktop/laptop computers and peripherals for all locations worldwide; coordinate with IT vendor suppliers to obtain repair parts, consumables, and technical support Develop and deploy desktop operating system images Perform basic Active Directory administration by creating users, groups, and other objects as necessary; perform basic Email administration on Exchange on premises and Exchange Online and other Office 365 admin as required Participate in large scale IT and business projects that involve desktop/laptop computers and associated peripherals Use desktop protection tools like anti-virus to prevent, detect, and remove malicious software infections Provide a high level of customer service to IT system consumers Partake in off-hour/weekend support rotation via pager or cellular phone Complete other assignments and special projects as requested Qualifications Associate’s Degree in computer science or related field 1+ year experience supporting Windows based computers in a medium size (200-300 computers) environment Knowledge: Microsoft Windows, Microsoft Office 365 application suite, Microsoft SharePoint, network printers, audio/visual systems and concepts Knowledge: CompTIA A+ certification, Apple IOS Benefits At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment. Competitive market salary from $54,000 - $57,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. Health Insurance: Comprehensive medical, dental, and vision coverage. Retirement Plan: 401(k) with company match. Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays. Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities. *Pay amount does not guarantee employment for any particular period of time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE/Vet/Disability TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes. Job Segment: Audio Visual, Technical Support, Telecom, Developer, Sharepoint, Creative, Technology #J-18808-Ljbffr