Looking for candidate near to Orange & Rockland community. This role requires to provide support during SNOW storm and Rain storm.

End User Support

Rate : $25/hr.w2

Onsite - Spring Valley, NY

What are the top 3 skills required for this role?

1. Windows Desktop OS Installation & Troubleshooting

2. Mac OS Installation & Troubleshooting

3. Printer/Plotter Configuration & Troubleshooting

Job Description/ Responsibilities

Responding to on-site service requests: Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely.

• Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings.

• Diagnosing and resolving software issues: Troubleshooting application errors, operating system problems, and other software-related issues.

• Troubleshooting network connectivity problems: Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN.

• Supporting mobile devices: Configuring and troubleshooting smartphones and tablets.

• Troubleshooting and repairing computer hardware: Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs.

• Providing support for audio-visual equipment: Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment.

• Providing excellent on-site customer service: Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations.

• Accurately documenting all work performed: Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log.

• Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked.

• Assisting with asset tracking and management: Recording information about hardware and software assets at user locations.

• Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment.

• Traveling to various user locations: This often requires reliable transportation and the ability to manage your travel schedule effectively.