This is a 12+ months long onsite contract in Tualatin, OR (zip code 97062). Day shift 8 AM - 5 PM Join our team supporting large-scale device refresh and provisioning initiatives in a fast-paced enterprise environment. We’re looking for detail-oriented professionals with strong Windows imaging and customer service skills. Skills Required Experience with Windows provisioning (Autopilot, Intune, Entra ID) Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues Diagnose and resolve hardware/software issues, including Windows 11 upgrades, standard break/fix issues, etc. Knowledge of corporate hardware standards, ITAM workflows Familiarity with enterprise compliance controls (BitLocker, device health policies, corporate security baselines) Ability to maintain highly accurate records in ServiceNow or similar ITSM/ITAM systems Excellent communication skills and ability to coordinate with both technical and non‑technical stakeholders Ability to lift, move, and stage hardware as part of the daily provisioning workflow. Responsibilities Device Imaging & Configuration Performs Windows imaging using standard provisioning methods (Autopilot/Intune, Entra ID join, compliance policy application) Configures devices according to security requirements including BitLocker/full‑disk encryption, endpoint compliance validation, and baseline policy enforcement Troubleshoots imaging failures, driver issues, network‑related setup errors, and post‑image provisioning defects Staging, Validation & Deployment Stages devices for user pickup or shipment by completing quality assurance checks, labeling, hardware inspections, peripheral matching, and accessory preparation Validates device readiness by confirming compliance posture, device health, account authentication flow, and proper enrollment in management systems Executes refresh workflow steps in accordance with standardized refresh processes and service readiness timelines Collaborates closely with DSS Leads, Service Desk, GEM/Endpoint Engineering, ITAM/HAM, and Logistics teams to resolve technical blockers and fulfill refresh commitments Escalates complex provisioning problems with detailed reproduction steps and diagnostic information Documentation & Compliance Tracking Maintains accurate provisioning records, device status updates, and compliance documentation within ServiceNow Ensures all asset updates (assignment, location, classification, lifecycle status) are completed with 100% accuracy Supports audit requirements by documenting provisioning steps, exceptions, and any deviations from the standard process Process Improvement & Knowledge Sharing Participates in process improvement activities, root‑cause reviews, and post‑project debriefs to refine imaging and provisioning methods Provides training, guidance, and mentorship to new provisioning technicians, promoting consistency, quality, and a strong customer service culture within DSS Preferred Skills ITAM & device lifecycle knowledge Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment. #J-18808-Ljbffr