Desktop Support Technician II

*** No C2C ****** W-2 Only ****** USC or GC Holder ****** 12-Month Contract ***We are hiring a Desktop Support Technician II to provide hands-on computer, hardware, software, network, and peripheral support to employees.Key responsibilities:Install, configure, troubleshoot, service, and repair desktops and laptopsInstall and support operating systems and business softwareTroubleshoot printers, drivers, peripherals, and network connectivitySupport VPN, RSA authentication, and video-teleconference systemsDiagnose hardware, software, network, and communications issuesProvide clear technical assistance to end usersIdentify employee technology needs and recommend appropriate solutionsAssist with hardware and software purchasing recommendationsDocument solutions and share technical knowledge with the support teamTake ownership of incidents through resolution while maintaining high customer satisfactionRequired qualifications:Associate degree in a related field with at least two years of relevant experienceAdditional relevant experience may substitute for the education requirementComprehensive hardware and software troubleshooting skillsBasic knowledge of computers, printers, networks, drivers, VPNs, RSA, VTC systems, and related peripheralsAbility to translate user and business requirements into technical solutionsStrong written and verbal communication skillsCustomer-focused approach and ownership of technical issuesAbility to collaborate and share knowledge with team membersAbility to occasionally lift or carry up to 50 pounds