Desktop Support Technician

Job Role: Desktop Support TechnicianLocation: Mason, OHPosition Type: Day one OnsiteJob Description:We are looking for a versatile, hands-on Senior IT Technician who thrives in a “jack of all trades” environment. You will be one of the primary on-site resources responsible for keeping desktops, servers, networks, manufacturing tools, conference rooms, and everything in between running smoothly in a fast-paced industrial setting. This is not a narrow role — you will regularly move between end-user support, server support, network troubleshooting, printer repairs, SCIF PC support, data spill cleanup, and help with new office buildouts.Key Responsibilities:Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioningProvide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposalSupport conference rooms, meeting AV setups, and ad-hoc meeting/event technical needsAssist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripheralsPerform patching, basic administration, storage management, and data protection tasksHandle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/supportParticipate in data closet management, cable management, and physical infrastructure upkeepSupport disaster recovery tasks, backup verification, and basic business continuity activitiesManage SLA compliance, CSAT scores, ticket backlog, and major incident supportPerform data spill remediation, system compliance checks, and support security applicationsPartner with business units, manufacturing teams, engineering groups, and external vendors as neededTake complete ownership of issues until full resolution has been achievedQualifications and Skills:Education:Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).Experience:2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environmentTechnical Skills: Desktop / laptop / imaging / PCaaS lifecycleNetworking (switches, WAPs, VPN, Wi-Fi troubleshooting)Printers, peripherals, and shop-floor hardwareBasic storage, backup, and disaster recovery conceptsSecurity tools, data spill remediation, and compliance requirementsTicketing systems, SLA/CSAT tracking, and backlog managementSoft Skills:Strong customer service mindset and ability to explain technical issues to non-technical usersExcellent prioritization and multitasking in a high-pressure production environmentResourceful “figure it out” attitude — you enjoy variety and learning new systems quicklyTeam player who can mentor others and escalate intelligently as neededOther Requirements:Valid driver’s license and reliable transportationAbility to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desksWillingness to participate in on-call rotation and occasional after-hours/weekend workMust pass background check and drug screening