Desktop Support Technician

Responsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.Imaging devices, including desktops, laptops, and other devices as needed.Install, configure, troubleshoot infrastructure – server/network devices.Handle IT shipping/receiving and dispatch of devices to users.Track hardware inventory, handle any issues and find resolutions for users.Handle tickets in ServiceNow in a timely manner.Assist in resolving technical escalations that arise during service delivery.Be highly adaptable and a self-starter.Work well with different types of management styles.