Desktop Support Technician

Location: Minot, ND.

Duration - Contract

Job Summary

We are seeking a reliable Desktop Support Technician to provide onsite technical support for end users. The role involves troubleshooting hardware, software, and network issues, ensuring timely resolution of incidents, and delivering excellent customer service in a professional environment.

Key Responsibilities

• Provide Level 1 and Level 2 desktop support for end users

• Troubleshoot and resolve issues related to Windows OS, laptops, desktops, printers, and peripherals

• Install, configure, and maintain hardware, software, and applications

• Support Active Directory tasks such as password resets, account unlocks, and basic user administration

• Assist with network connectivity issues (LAN, Wi-Fi, VPN)

• Respond to incidents and service requests using a ticketing system

• Perform system upgrades, patching, and routine maintenance

• Escalate unresolved issues to appropriate teams when required

• Maintain documentation and follow IT policies and procedures

Required Skills & Experience

• 1 3 years of experience in Desktop / IT Support

• Strong knowledge of Windows 10/11, MS Office, and basic networking concepts

• Experience supporting printers, scanners, and mobile devices

• Familiarity with Active Directory and ticketing tools (ServiceNow, Remedy, Jira, etc.)

• Good communication and customer service skills.