Desktop Support Technician - Temporary Six-Month Assignment with Potential to Go Full-time! Position Summary We are seeking a customer‑focused Desktop Support Technician to deliver hands‑on and remote Tier 1‑2 technical support in a Microsoft 365‑first environment. This role supports end users across Windows devices and Microsoft cloud services, with a strong focus on Outlook/Exchange Online, SharePoint/OneDrive, and modern endpoint management using Microsoft Intune and Windows Autopilot. The ideal candidate thrives in a fast‑paced support environment, demonstrates excellent customer service skills. Candidates must be capable of independently managing their assigned workload while actively collaborating with the extended IT team as needed. This is a fully onsite role, requiring consistent punctuality, responsiveness, and presence to support end users effectively. Key Responsibilities End‑User Support Provide Tier 1‑2 end‑user support in person, by phone, and remotely. Manage incidents and service requests through the ticketing system; prioritize, document, and elevate issues as appropriate. Deliver professional, customer‑focused support to users with varying technical skill levels. Microsoft 365 Support Support Microsoft 365 applications and services, including: Outlook/Exchange Online (profile issues, authentication, add‑ins, connectivity) SharePoint/OneDrive (sync issues, permissions basics and troubleshooting) Microsoft Teams (client and device‑level troubleshooting) Assist users with file access issues including SharePoint and Azure Files. Provide assistance where needed during our ongoing M365 transformation. Device Provisioning & Endpoint Management Provision, configure, and deploy Windows devices using Windows Autopilot and Microsoft Intune. Enroll devices and apply configuration profiles, compliance policies, and applications. Assist with Autopilot registrations, device tagging, and troubleshooting provisioning failures. Package, deploy, and update applications; troubleshoot installation issues in Autopilot/Intune builds. IOS device support. Identity & Access Support Support user sign‑in experiences, including: Windows Hello for Business MFA‑related authentication issues Basic account and access troubleshooting Work within defined escalation paths and security boundaries. Workstation Lifecycle & Hardware Support Perform workstation lifecycle tasks, including: Hardware setup (laptops, desktops, docks, monitors, printers) Break/fix troubleshooting and repair coordination Inventory tracking and lifecycle support planning (aging devices, stock levels) Coordinate replacements and manage asset movements as needed. Documentation & Knowledge Management Create and update knowledge base articles and standardized PC setup documentation. Share repeatable procedures and best practices to improve consistency and reduce ticket volume. Field & Jobsite Support Provide occasional support for jobsite or field office setups, including: Network connectivity and peripheral troubleshooting Conference room and AV support Transporting IT equipment when required Required Qualifications 3‑5 years of experience in desktop support, help desk, or End User Computing (EUC) roles. Strong troubleshooting skills with: Windows 10/11 Microsoft 365 Apps Common endpoint hardware (laptops, docks, monitors, printers) Working knowledge of: Microsoft 365, especially Outlook/Exchange Online and SharePoint/OneDrive Microsoft Intune device enrollment, configuration, and application deployment basics Windows Autopilot provisioning concepts and troubleshooting Excellent customer service, communication, and documentation skills. Ability to manage multiple tickets and tasks with strong follow‑through in a dynamic environment. Education & Certifications Associate’s degree or higher in an IT‑related field (or equivalent work experience). Industry‑related certifications preferred (e.g., CompTIA A+, Network+, Microsoft certifications, or similar). Individuals with Disabilities: PJ Dick‑Trumbull‑The Lindy Group wants all interested and qualified candidates to be able to use the career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access this site, please contact us for assistance at 412.807.2000 or email us at . PJ Dick‑Trumbull‑The Lindy Group strives to create a diverse, safe, welcoming, and inclusive work environment in which all teams can excel. We are an Equal Opportunity and VEVRAA Federal Contracting Employer and welcome all applications from a wide range of candidates, including covered veterans, minorities, females, and people with disabilities. Our policy is clear: We do not discriminate based on any characteristic protected by law. To view our EEO policy, click here; to view our Section 503 and VEVRAA Affimative Action Policy, click here. #HPS26 #J-18808-Ljbffr