Responsibilities Provide Tier 1-2 end user support in person, by phone, and remotely; manage, prioritize, document, and escalate tickets while delivering professional, customer‑focused service. Support Microsoft 365 applications (Outlook/Exchange Online, SharePoint/OneDrive, Teams) – addressing authentication, connectivity, sync, permissions, and client/device issues; assist with file access and the ongoing M365 transformation. Provision, configure and deploy Windows devices using Intune and Windows Autopilot (enrollment, policies, application deployment, Autopilot registration, and troubleshooting of provisioning or installation issues); support iOS devices. Support user authentication and access – Windows  Perform workstation lifecycle support – hardware setup, break/fix troubleshooting, repair coordination, inventory tracking, lifecycle planning, replacements, and asset movements. Create and maintain knowledge‑base articles and standardized documentation to promote consistency and reduce ticket volume. Provide occasional jobsite and field office support – network, peripheral, conference room/AV troubleshooting, and equipment transport. Requirements Associate’s degree or higher in an IT‑related field (or equivalent work experience). 3–5 years of experience in desktop support, help desk, or End User Computing (EUC) roles. Working knowledge of Microsoft 365 (especially Outlook/Exchange Online and SharePoint/OneDrive), Microsoft Intune device enrollment, configuration, and application deployment basics, and Windows Autopilot provisioning concepts and troubleshooting. Strong troubleshooting skills with Windows 10/11, Microsoft 365 applications, and common endpoint hardware. Excellent customer service, communication, and documentation skills. Ability to manage multiple tickets and tasks with strong follow‑through in a dynamic environment. Industry‑related certifications preferred (CompTIA A+, Network+, Microsoft certifications, or similar). The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI‑generated calls, text messages or emails from Kforce and its affiliates, and service providers. If you choose to communicate with Kforce via text messaging, the frequency may vary and message/data rates may apply. You always have the right to cease communicating via text by using key words such as STOP. #J-18808-Ljbffr