Desktop Support Technician

Desktop Support Field Technician

Work Schedule: This position requires on-site support at client location in New Haven, CT.

Position Summary

We are seeking an IT Field Technician to provide on-site, client-facing technical support. This role will focus on the installation, servicing, repair, and maintenance of IT systems and equipment, as well as troubleshooting hardware and software issues.

Responsibilities

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• Provide on-site client-facing support, including installation, servicing, and repair of systems and equipment.
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• Perform quality checks to verify the operational status of system equipment prior to deployment.
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• Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
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• Configure new PCs and notebooks using SCCM imaging.
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• Manage and update service tickets throughout the support process.
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• Escalate issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
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• Provide support for Windows-based systems, software, and end-user devices.
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Basic Qualifications

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• 1+ year of field support experience.
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• Experience with hardware and software installation, support, and troubleshooting.
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• Experience supporting Windows 10.
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• Experience with Microsoft Office and OS365.
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• Experience configuring new PCs/notebooks using SCCM imaging.
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• Experience with ticket management.
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• Familiarity with iOS devices.
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• Ability to lift and carry equipment weighing up to 40 lbs
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