Location: Starting at 22 Patriot Place, Foxborough, MA 02035 (Travel to multiple sites across Massachusetts; may include Greater Boston, NH, and Cape Cod. Assigned regionally within a set radius.) Schedule: Monday–Friday, 8:00 AM – 4:30 PM Duration: Temporary (ASAP – 4 months) Pay Rate: $24–$26/hour (based on experience) Role Summary Travel Desktop Support Technician providing Level 2 technical support across healthcare and affiliated sites. The role involves onsite troubleshooting, hardware/software support, device deployments, and end-user assistance across a range of locations and devices. Key Responsibilities Provide break/fix support for desktops, laptops, printers, and peripherals Install, configure, and troubleshoot hardware and software (Windows environments) Perform workstation setups, imaging, data transfers, and device refreshes Support deployments, moves, and large-scale IT rollouts Troubleshoot network and connectivity issues Maintain accurate ticket documentation in ServiceNow or similar systems Collaborate with IT teams for escalation and issue resolution Transport and manage assigned IT equipment during daily travel Ensure compliance with IT standards and security protocols Windows 10/11 devices (desktops, laptops, thin clients) Printers, scanners, monitors, tablets, and peripherals Tools such as Microsoft Intune, Office 365, SCCM, Citrix, BitLocker, LAPS, and Defender Requirements 1+ year of customer service or IT support experience (healthcare preferred) 1+ year hands-on experience with hardware troubleshooting and device support Valid driver’s license and reliable vehicle (required) Ability to travel between multiple sites daily Ability to lift up to 50 lbs Strong communication and customer service skills Comfortable working independently in the field Nice to Have CompTIA, Microsoft, or ITIL certifications Strong problem-solving and adaptability skills Experience in healthcare IT environments 3-week training with experienced technicians Must be available for occasional after-hours or weekend support Exposure to enterprise IT environments and tools for career growth into higher-level IT roles #J-18808-Ljbffr