Desktop Support Technician

Desktop Support Technician – L2 Deskside Support (Tampa, FL)

Pay: Up to $29.00/hr (DOE)

Contract: 12+ Months

Location: Tampa, FL – 100% Onsite, Monday–Friday

Benefits/PTO: Not included

Dress Code: Business Casual (Jeans Permitted)

**3rd party resumes will not be considered. Local candidates only. W2 only**

Position Overview

We are seeking an experienced Desktop Support Technician / L2 Deskside Support Technician to provide hands-on IT support within a corporate office environment in Tampa, FL. This role is ideal for a customer-focused IT professional with strong technical troubleshooting skills and experience delivering high-touch, white-glove support to corporate employees, executives, and VIP users.

The technician will provide Level 2 desktop support, troubleshoot hardware and software issues, support mobile devices, and manage incidents through ServiceNow. The ideal candidate is professional, self-motivated, and comfortable working independently in a fast-paced enterprise environment.

Key Responsibilities

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• Provide Level 2 desktop and deskside support to corporate employees, executives, and VIP users.
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• Deliver professional, white-glove IT support with a strong focus on customer satisfaction and user experience.
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• Troubleshoot and resolve hardware, software, Windows OS, laptop, desktop, and peripheral issues.
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• Install, configure, and maintain computers, laptops, mobile devices, and related IT equipment.
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• Provide support for Apple iPhones, iPads, and macOS devices.
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• Manage incidents and service requests through ServiceNow, maintaining accurate documentation and ticket updates.
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• Take ownership of support tickets, prioritize issues, meet SLAs, and coordinate escalations through resolution.
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• Perform workstation setups, equipment installations, office relocations, and new-hire technology onboarding.
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• Collaborate with other IT teams to resolve complex technical issues.
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• Maintain technical documentation, troubleshooting procedures, and knowledge base articles.
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Required Qualifications

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• Proven experience in Level 2 Desktop Support, Deskside Support, or Enterprise IT Support.
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• Strong troubleshooting skills across desktop/laptop hardware, Windows operating systems, software applications, and peripherals.
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• Previous experience providing VIP, executive, or white-glove IT support.
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• Hands-on experience supporting Apple mobile devices, including iPhones and iPads.
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• Experience with ServiceNow or another ITSM ticketing platform.
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• Understanding of incident management, ticket prioritization, SLA requirements, and escalation procedures.
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• Excellent customer service, communication, and interpersonal skills.
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• Ability to manage multiple priorities and work independently in a corporate environment.
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• Professional demeanor and ability to communicate effectively with users at all technical levels.
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Preferred Qualifications

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• ITIL Foundation certification or knowledge of ITIL best practices.
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• Microsoft technical certifications.
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• Experience supporting Apple macOS environments.
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• Previous experience supporting executives and senior leadership in a corporate headquarters environment.
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Additional Requirements

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• Must be able to work onsite five days per week in Tampa, FL.
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• Must maintain a professional, customer-focused presence.
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• Ability to work under pressure while managing competing support priorities.
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Interested candidates: Apply with an updated resume highlighting your L2 Desktop Support, ServiceNow, and VIP/Executive Support experience.