Desktop Support Technician

Desktop Support Technician – L2 Deskside Support (Tampa, FL)Pay: Up to $29.00/hr (DOE)Contract: 12+ MonthsLocation: Tampa, FL – 100% Onsite, Monday–FridayBenefits/PTO: Not includedDress Code: Business Casual (Jeans Permitted)**3rd party resumes will not be considered. Local candidates only. W2 only**Position OverviewWe are seeking an experienced Desktop Support Technician / L2 Deskside Support Technician to provide hands-on IT support within a corporate office environment in Tampa, FL. This role is ideal for a customer-focused IT professional with strong technical troubleshooting skills and experience delivering high-touch, white-glove support to corporate employees, executives, and VIP users.The technician will provide Level 2 desktop support, troubleshoot hardware and software issues, support mobile devices, and manage incidents through ServiceNow. The ideal candidate is professional, self-motivated, and comfortable working independently in a fast-paced enterprise environment.Key ResponsibilitiesProvide Level 2 desktop and deskside support to corporate employees, executives, and VIP users.Deliver professional, white-glove IT support with a strong focus on customer satisfaction and user experience.Troubleshoot and resolve hardware, software, Windows OS, laptop, desktop, and peripheral issues.Install, configure, and maintain computers, laptops, mobile devices, and related IT equipment.Provide support for Apple iPhones, iPads, and macOS devices.Manage incidents and service requests through ServiceNow, maintaining accurate documentation and ticket updates.Take ownership of support tickets, prioritize issues, meet SLAs, and coordinate escalations through resolution.Perform workstation setups, equipment installations, office relocations, and new-hire technology onboarding.Collaborate with other IT teams to resolve complex technical issues.Maintain technical documentation, troubleshooting procedures, and knowledge base articles.Required QualificationsProven experience in Level 2 Desktop Support, Deskside Support, or Enterprise IT Support.Strong troubleshooting skills across desktop/laptop hardware, Windows operating systems, software applications, and peripherals.Previous experience providing VIP, executive, or white-glove IT support.Hands-on experience supporting Apple mobile devices, including iPhones and iPads.Experience with ServiceNow or another ITSM ticketing platform.Understanding of incident management, ticket prioritization, SLA requirements, and escalation procedures.Excellent customer service, communication, and interpersonal skills.Ability to manage multiple priorities and work independently in a corporate environment.Professional demeanor and ability to communicate effectively with users at all technical levels.Preferred QualificationsITIL Foundation certification or knowledge of ITIL best practices.Microsoft technical certifications.Experience supporting Apple macOS environments.Previous experience supporting executives and senior leadership in a corporate headquarters environment.Additional RequirementsMust be able to work onsite five days per week in Tampa, FL.Must maintain a professional, customer-focused presence.Ability to work under pressure while managing competing support priorities.Interested candidates: Apply with an updated resume highlighting your L2 Desktop Support, ServiceNow, and VIP/Executive Support experience.