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Desktop Support Technician

Posted on: Feb 18, 2026

Evergen
West Lafayette, Indiana
Salary: Not Available
Full-time

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Desktop Support Technician

Job Title :

Desktop Support Technician

Job Type :

Full-time

Job Location :

West Lafayette Indiana United States

Remote :

Job Description :

Job Description

Location: On-site at 1425 Innovation Place, West Lafayette, IN

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ.

Read more about this change and Evergen’s commitment to advancing regenerative medicine here: software and hardware support to all on-site and remote employees with a high level of customer service

Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers

Troubleshoots and resolves all hardware and software problems pertaining to company devices

Installs and supports licensed and internal software and hardware

Provides access to systems and software through Active Directory accounts

Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service

Accurately records, updates, and documents requests using the IT service desk system

Maintains inventory of devices provided by the company with a high degree of accuracy

Provides additional support for various IT projects

Other duties as assigned

REQUIREMENTS

Education

High School Diploma or equivalent

Experience

0-3 years of experience in desktop support

Certification

A+ or MCP certification preferred

Skills

Strong verbal and written communication skills.
Computer software and system troubleshooting
Customer Service
Problem solving methodologies

Travel

N/A

SAFETY

Physical Requirement

Move or lift objects up to 25 pounds
Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)

Working environment

Onsite: Office environment with assigned workstation

This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.

#LI-onsite

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Position Details

Posted:

Feb 18, 2026

Employment:

Full-time

Salary:

Not Available

City:

West Lafayette

Job Origin:

ziprecruiter

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