Desktop Technician

Supporting a Large Public Safety Organization in the Phoenix AreaLocation: Phoenix, AZ (100% Onsite)Schedule Options:Second Shift: 2:00 PM - 12:00 AMThird Shift: 9:00 PM - 7:00 AMInitial training will be conducted on first shift for approximately 6-8 weeksWeekend coverage required (rotating schedule)Duration: 12-Month ContractAbout the OpportunityThe Intersect Group is seeking multiple Level 1 IT Help Desk Support Technicians to support a large public-sector public safety organization serving thousands of end users and devices across the Phoenix area.This is an excellent opportunity for candidates looking to launch or grow their IT career in a fast-paced environment supporting mission-critical operations. Whether you have prior help desk experience or strong technical aptitude and customer service skills, we are interested in speaking with you.What You'll DoProvide first-level technical support via phone and ticketing systemsTroubleshoot password resets, account access issues, and Microsoft Office applicationsSupport Outlook, Excel, Adobe Acrobat, printers, and basic hardware peripheralsAssist users with iPhone/iOS troubleshooting and mobile device setupDocument and manage incidents through ticketing systemsEscalate critical system outages and major incidents to on-call support teamsDeliver professional customer service to end users in high-pressure situationsFollow established processes and procedures while maintaining accurate documentationRequired QualificationsStrong customer service and communication skillsBasic technical troubleshooting experienceFamiliarity with one or more of the following:Microsoft OutlookMicrosoft Office SuiteAdobe AcrobatPrinters and peripheralsMobile devices (iPhone/iOS)Password resets and account supportAbility to remain calm and professional when supporting frustrated usersAbility to work onsite and support non-traditional shift schedulesPreferred QualificationsHelp desk, service desk, call center, or desktop support experienceExperience working with ticketing systemsCompTIA A+ Certification or equivalent technical trainingExperience supporting mobile devices in a corporate environmentWhy This Opportunity?Join a team supporting critical public safety operationsGain experience in a large enterprise IT environmentExposure to mobile device management, incident response, and end-user supportOpportunity to build foundational IT experience with a highly respected public-sector organizationStable 12-month contract with a collaborative support teamCandidates must be able to successfully complete a comprehensive background investigation as a condition of employment.