Development Operations Coordinator Apply
About Room to Grow
Room to Grow is a nonprofit organization dedicated to the vision that one day all parents will have the resources they need to unlock their families potential and become champions for babies and their community. Its mission is to offer structured parent support, material goods, and community connections to support parents as they activate their natural strengths and expand their knowledge, so children thrive from the start. Room to Grow was founded in New York in 1998 and expanded to Boston in 2005, currently partnering with over 1,500 families with an annual budget of $8.5M and a team of 50+ passionate and dedicated staff members.
Room to Grow uses a two-generation, preventative, and strengths-based approach to engage families. Through its unique program, parents and caregivers partner with program staff to develop strategies to support their child's development, select the material items that their child needs, and connect with community resources that can expand their support network. Room to Grow program staff work alongside parents and caregivers as they build upon their existing skill sets and parenting styles and promote the well-being of their children and family.
As an entrepreneurial and growth-oriented organization, Room to Grow is in an exciting period of development as it continues to expand its reach and impact in Boston, New York and Chicago.
Position Summary
Room to Grow is seeking a Development Operations Coordinator to join the External Engagement team, which leads the organizations fundraising, marketing and communications and inventory procurement. Reporting to the Senior Director of External Engagement, the Coordinator will be responsible for database management (Salesforce) related to External Engagement, gift processing and stewardship operations. They will collaborate closely with all members of the External Engagement team and be the primary liaison to Room to Grows Operations and Finance teams. A successful candidate will have Salesforce experience and a high degree of organizational skills, attention to detail, and problem-solving, allowing them to actively contribute to the development and implementation of organization-wide fundraising efforts.
Position Responsibilities
Responsibilities include, but are not limited to:
- Oversee the organization's database (i.e. Salesforce) on behalf of the External Engagement Department, including conducting all donation entry and maintaining accurate donor records (event invitations, attendance, etc.)
- Create, update and maintain policies and procedures for database systems including standard operating procedures, naming conventions, campaign hierarchy, etc.
- Implement data hygiene protocols to maintain the integrity and reliability of organizational data
- Produce regular and ad-hoc reports for fundraising, operations, and finance to ensure effective tracking and management of donations.
- Lead monthly and annual revenue reconciliation in partnership with the Finance Department
- Oversee organizations online fundraising platform (i.e. Classy), including building, tracking, and reporting on fundraising campaigns
- Create customized reports for individual team members to ensure proper tracking and follow up of donors
- Coordinate data sharing with team and other departments including operations and finance
- Work with marketing and communications to pull mailing and email lists
- Support the Grants team with foundation and grant reporting, as needed
- Maintain proficiency with database systems and identify and recommend opportunities to improve systems
- Conduct data analytics activities including monitoring fundraising metrics and stakeholder outreach such as collection of pledges, rate of new, increased, and renewed donations, etc.
- Support additional operational aspects of the External Engagement team as needed
Qualifications and Experience
- A passion for the mission, vision, and core values of Room to Grow
- Relevant experience in development, operations, or administration preferred; background in nonprofit or mission-driven companies preferred but not required.
- Proficiency in database management software (e.g. Salesforce, Raiser's Edge)
- Excellent attention to detail and accuracy, particularly in data management and documentation.
- Strong organizational and time-management skills, with the ability to prioritize tasks and deadlines
- Demonstrated experience with data analysis and a curiosity and eagerness to explore and interpret data, with a proactive approach to uncovering insights and identifying trends.
- Strong communication skills, both written and verbal, with the ability to interact professionally with donors, staff, and volunteers.
- This role is ideally hybrid in Boston, MA or Bronx, NY. Candidates based in Boston, MA or New York, NY preferred. Candidates in other locations will be considered.
Core Competencies
Mission and Culture Alignment - Allows a candidate to thrive at Room to Grow and to be highly motivated by the organizations work and mission. A successful candidate:
- Embodies RtG core values, including integrity, respect, growth, collaboration, community and inclusion
- Articulates an authentic passion for and unwavering belief in RtGs mission, demonstrating a commitment to and literacy around the issues of equity that undergird the work
- Navigates ambiguity and pivots with ease; presents as collaborative and flexible with a strong service mentality and ability to navigate a local/national structure
- Models transparency and encourages open dialogue and inclusivity
- Demonstrates a growth mindset; approaches work with a learning orientation, continuously seeking to improve his or her own work and the work of the organization
- Possesses a deep appreciation for diversity, equity and inclusion and seeks to bring people together along lines of difference; is able to model this value in Room to Grows internal work by treating our diverse population of families with sensitivity, respect, compassion, and dignity, as well as demonstrating this value with an external presence
Data Management - Allows a candidate to process large amounts of data with accuracy and agility and extract key findings and trends in order to inform both the current and future work of Room to Grow. Enables a candidate to help problem solve and to continuously improve service performance, implementation, and delivery. A successful candidate:
- Possesses interest and an understanding of data management, using it to evaluate practice and systems improvements
- Proactively learns new tools for measuring and effectively interpreting data
- Embodies integrity in their work with special attention to accuracy and speed
- Possesses organization skills necessary to manage large amounts of information
Operational Focus - Enables a candidate to efficiently and effectively fulfill their responsibilities while maintaining Room to Grows high level of professionalism and integrity to the program. A successful candidate:
- Approaches work with a high degree of detail orientation and accuracy, ensuring that all deadlines are met and that the smallest task is not forgotten
- Maintains organization skills necessary to support all stakeholders and to implement operational processes
- Possesses customer service skills, the ability to anticipate organizational or stakeholder needs and respond to them in a timely and courteous way
Resourcefulness - Enables a candidate to respond to difficult and complex situations quickly, responsibly, and respectfully with all constituents involved. A successful candidate:
- Embodies professionalism, comfortably and respectfully communicating and resolving minor issues with team members, program participants, and external stakeholders alike
- Reacts calmly and swiftly to unexpected challenges, adapting to unforeseen circumstances and quickly resolving issues
- Possesses strong time management skills and the ability to prioritize tasks and re-prioritize as necessary when unexpected situations arise
- Takes initiative by asking for further guidance or clarification as needed in order to execute work effectively. Can work independently, or with a team; is not dependent on any one individual, including those in a leadership position
Compensation and Benefits
Room to Grow offers a collaborative work environment, competitive compensation, and a comprehensive benefits package including:
- 8+ weeks of paid time off per year
- Medical, Dental and Vision Insurance, Health FSA, Dependent Care FSA
- 403(b) retirement savings with matching program
- Quarterly wellness reimbursement up to $150 per quarter
- So much more!
Salary and benefits will be competitive for our field and commensurate with experience. Room to Grow is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Reasonable Accommodations
We are committed to an inclusive interview experience, including providing reasonable accommodations to applicants with disabilities. We encourage you to share any required accommodations with april.beakley@roomtogrow.org and elise.spector@roomtogrow.org, who will treat your requests as confidentially as possible.
Diversity, Equity, and Inclusion
We view differences between individuals (e.g., race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset. We celebrate what makes us unique and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment in an effort to better understand and serve the multifaceted cultures and identities of all of those within the Room to Grow community.
At Room to Grow, our DEI efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.
To Apply
Submit your application via Room to Grows career portal.
