DEX Engineer Apply
Identifying efficiency and automation needs, and creating and implementing solutions based on issues being reported by field peers, management and project teams
Identifying efficiency potential and developing remediations by analyzing raw DEX toolset data
Identifying root cause of known and unknown issues through the use of DEX tools when escalations are brought to the team
Interpret data and create reporting from DEX tools
Gathering business and technical requirements
Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex automation/remediation solutions through DEX toolsets that will impact hardware, software, operating systems, systems tools, and IT processes alike
Evaluate business requirements and recommend correct DEX technologies that will enhance availability, reliability, scalability, and security while consistently driving down total cost of ownership and support
Proactively consult with other business units (e.g., application development groups, Field Services Technical Support, etc.)
to coordinate needs, issue research/remediation and implementation timelines
Design and document DEX standards and procedures, and train on usage when necessary
Ensure engineered solutions conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
Provide technical support, as needed, to the enterprise with use of DEX tools
Coordinate activities with internal/external technology owners/service providers
Create detailed documentation for all engineering solutions
