Business Analyst

Business Analyst - Expert Level

The North Carolina (NC) Department of Health and Human Services (DHHS), in collaboration with our partners, protects the health and safety of all North Carolinians and provides essential human services. North Carolina s DHHS is one of the largest, most complex agencies in the state, and has approximately 18,000 employees. It is responsible for providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled and mentally ill, and helping poor North Carolinians achieve economic independence.
Within DHHS, the Division of Health Benefits (DHB) arranges and reimburses for health care services for the most vulnerable North Carolina residents. With a budget of nearly XX14 billion, DHB serves 1.8 million low-income parents, children, seniors, and people with disabilities through the N.C. Medicaid program.

Job Description/Duties:
Support Provider Operations activities to ensure the accurate, timely, and cost-effective implementation of
new and existing processes and functionality in both the NCTracks system and the new Provider Data
Management/Credentials Verification Organization (PDM/CVO) modules to includes requirements,
Customer service requests, service tickets, file maintenance requests, defects, training, and testing.
Play an active role partnering with business leaders, teams, and stakeholders to understand and gain in-
depth understanding of critical business requirements.
Analyze data models to deliver logical conclusions
Develop innovative solutions for operational and strategic changes
Liaison between the Business and the technical resources.
Assist with other projects and activities as needed.
Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Proficiency in inventing processes or systems; and conducting tests, survey s, and workshops to ensure positive outcomes.	Desired	7	Years
Excellent analytical, critical thinking, verbal/written communications, and problem-solving skills.	Required	7	Years
Broad understanding of an array of IT technologies/software and their uses.	Required	7	Years
Ability to extrapolate conclusions from large data reports.	Required	7	Years
Experience with large technology implementations OR Experience with Medicaid or Health Plan.	Highly desired	7	Years
Ability to extrapolate conclusions from large data reports.	Required	2	Years
Ability to work independently and assess project and assignment requirements.	Required	2	Years
Proven ability in establishing and maintaining effective working relationships with internal and external stakeholders.	Required	2	Years

Questions

No.	Question
Question1	This is a hybrid role. 4 days per month expected onsite. Do you accept this requirement?
Question2	Candidate must be able to attend webcam interview. Do you accept this requirement?
Question3	Please list candidate s email address.
Question4	Candidates submitted above the rate of XX75.99 will not be considered. Do you accept this requirement?
Question5	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?
Question6	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?