The DHHS Senior Technical Specialist, MS Dynamics position will assist with managing, configuring, and extension of the Microsoft Dynamic application and its configurations deployed at DHHS.


The primary purpose of this position is to provide senior-level system management, configuration, administration and support to the MS Dynamic application deployed at NC DHHS.

Demonstrable skills in Microsoft Dynamics CRM and the ability to work under a tight timeline. Responsible for working with both mid and senior-level business executives and IT personnel to refine and execute program requirements.

The successful candidate will have deep experience implementing Microsoft Dynamics 365 CRM based business solutions. This position is responsible for planning, designing, development, enhancement, and maintenance of Microsoft Dynamics 365 CRM solutions/applications. The candidate will have significant knowledge in Dynamics CRM Best Practices, Entities/Tables, Workflows, configurations, Business Process Flows, Portals, custom development, integration development, Reporting, Dashboards, Web Resources, Power Automate, and CRM Solutions File Management.

The person will perform system administration, business and workflow process modeling, and business systems integration based on a high degree of knowledge and experience using Microsoft Dynamics framework. This role will design and add code to the repository, troubleshoot system issues and perform day-to-day administrative tasks to ensure MS Dynamics is optimized to meet business goals.

Job duties include but are not limited to:
Create and modify views, entities, reports in Dynamics in a Development Environment, test same and publish to Production
Create and update Dynamics Security Roles in the system and modify as needed.
Work with DIT staff on tenant level changes.
Work with DHHS staff on application specific issues encountered.
Create and modify Power Automate (Flows).
Support the connection to external applications if applicable
Ensure integrations have access to Production assets including CDS, PowerApps, Azure, and Exchange/O365.
Export solutions from Dev environments as managed and import into UAT and Production

This position requires an extensive level of business/business application knowledge, a specialized/advanced technical skill set, or extended experience in a specialized/advanced technical skill set. This position will provide rapid application development and system administration/configuration support.

This position requires independent initiative and action in decision making, analysis, design, programming, and troubleshooting arenas. Duties also include:
participation in strategic and tactical planning with Business Partners, Vendors, and organizational unit management
participating in project planning and estimating efforts
consultation and planning for specific modifications and enhancements to production applications/information systems
monitoring technical effort activities for adherence to schedules, milestones and deliverables
monitoring efforts for quality assurance and adherence to state, departmental and divisional standards and procedures
application/information system assessment and performance monitoring to avoid preventable interruption of production and to provide optimum quality service to the clients

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Significant knowledge with Microsoft Dynamics CRM as a developer	Required	7	Years
Significant knowledge with Business Process Flows (BPFs), Workflows, Forms Customization, Views, and reports	Required	7	Years
Significant knowledge with Business Units, Security Groups, Teams, Console Jobs, and CRM Administration	Required	7	Years
Significant knowledge with Power Apps and Power Automate for systems integrations	Required	7	Years
Experience in solution architecture, web application and/or implementation of CRM solutions including development and administration	Required	5	Years
Experience in web resource capabilities within Dynamics CRM	Required	5	Years
Dynamics 365 CRM data model with designing, creating, customizing and configuring Dynamics 365 CRM solutions, including innovative module solutions us	Required	5	Years
setting up and configuring Dynamics 365 CRM with O365 and SharePoint.	Required	5	Years
CRM API, web services REST/ODATA and SOAP endpoints	Required	5	Years
reporting architecture, SSRS and/or Power BI	Required	5	Years
various developer tools including XRMToolBox, Plug-ins, Ribbon Workbench, and REST Builder for API calls	Required	5	Years
Troubleshoot Dynamics CRM errors and performance related issues	Required	5	Years
Azure AD and DevOps is preferable	Desired	3	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	All work must be completed on site at the client's discretion. Do you accept this requirement?
Question3	Please list candidate s email address.
Question4	Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question5	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question6	Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?
Question7	Candidates submitted above the rate of XX112.13 will not be considered. Do you accept this requirement?
Question8	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?
Question9	Confirmation that you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440 is required. Do you confirm?