Diesel Claims Manager - Head Mechanic

Company Description TruckClub™ is dedicated to providing a new standard of protection and support for professionals in the trucking industry. The organization focuses on transparent, fair, and robust solutions that help members safeguard their assets and keep their operations running smoothly. Beyond traditional coverage, TruckClub™ offers trusted and affordable asset protection plans, practical resources, and a supportive community designed to promote long-term success. The company’s mission is grounded in innovation and community, aiming to improve lives while helping trucking businesses grow and thrive.\n
Role Description The Diesel Claims Manager - Head Mechanic role is a full-time, on-site position based in Cornelius, NC. This role is responsible for overseeing diesel-related claims and leading mechanical evaluations, ensuring accurate assessments of vehicle damage, failure causes, and repair needs. Day-to-day tasks include reviewing and managing claims files, coordinating inspections, working closely with technicians and service providers, and documenting findings in a clear and organized manner. The Diesel Claims Manager - Head Mechanic will communicate regularly with members, insurance partners, and internal teams to resolve claims efficiently, control costs, and maintain high service standards. The role also involves developing and refining claims procedures, training team members on best practices, and ensuring compliance with company policies and industry regulations.\n
Qualifications
\n

\n
• Candidates should possess strong skills in Claims Handling and Claims Management to oversee end-to-end diesel claims processes.
\n
• Candidates should possess Analytical Skills to evaluate mechanical failures, review documentation, and make sound, data-informed decisions.
\n
• Candidates should possess knowledge of Insurance and Insurance Claims to navigate policies, coverage determinations, and settlement procedures.
\n
• Extensive hands-on experience as a diesel mechanic or heavy-duty truck technician, with the ability to perform or evaluate complex repairs.
\n
• Familiarity with diagnostic tools, maintenance schedules, and safety standards for commercial trucks and diesel engines.
\n
• Strong communication and documentation abilities, with attention to detail and accuracy in reports and claim records.
\n
• Demonstrated leadership skills, including team coordination, mentoring, and process improvement in a service or repair environment.
\n
• High school diploma or equivalent required; technical certification in diesel technology or a related field is highly beneficial.
\n
• Ability to work on-site in Cornelius, NC, and collaborate effectively with cross-functional teams and external partners.
\n