Digital Account Manager

The Planet Group is seeking a Digital Account Manager to join one of our well-known global pharmaceutical clients. The Digital Account Manager serves as the liaison between the agency and their assigned accounts and will report to the Ad Agency Associate Director, Digital Account Group.

• Pay: $48.13-51.88/hr depending on experience (W2 and benefit options
• Duration: 12 mo to start
• Location: Hybrid schedule (3 days/week onsite) out of Mettawa, IL or Fully Remote

Digital Account Manager Responsibilities:

• Manage the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers
• Lead the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving
• Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to
• Recommend digital tactics that align with the strategy and goals of the brand
• Work cohesively with Agency team members to ensure best-in-class execution
• Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL)
• Maintain knowledge of the client's guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance
• Lead, or assist in, the development of annual scope documents and annual forecasting
• Demonstrate leadership in conflict resolution to facilitate effective outcomes
• Assist with “A” level projects and manage “B” and “C” level projects within assigned business group
• Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget
• Act as the digital lead for assigned business group
• Manage or assist in the creation of project estimates and timelines
• Assist with billing and ensure billing is completed on schedule
• Track time daily
• Partner with creative team on project initiatives
• Adhere to all company-wide financial policies

Digital Account Manager Qualifications:

• Past Creative Agency experience primarily focused on web (project management with Account Manager responsibilities
• Bachelor’s degree required
• 8 to 12 years of ad agency account management experience required
• Pharmaceutical industry experience a plus
• Excellent communications skills: verbal, presentation, written
• High energy, positive, organized individual who is comfortable in a high-visibility role
• Ability to manage high volume project scope in a fast-paced creative environment
• Great collaborator with ability to focus on the small details
• In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
• Functional knowledge of Digital marketing platforms
• In-depth understanding of how to gather and document digital project requirements,
• Demonstrate critical creative thinking and problem-solving skills
• Display clear and concise written and verbal communication skills
• Ability to prioritize and multi-task to enhance productivity and manage workload
• Ability to work in a high-volume, rapidly paced environment