Digital Customer Experience & E-Commerce ManagerThe Digital Customer Experience & E-Commerce Manager role is critical to the development and success of CMCs Digital Customer Experience. This dynamic and multifaceted position requires a blend of strategic thinking, technical expertise, and exceptional communication skills to drive CMCs digital customer transformation.You are a strategic leader responsible for defining the vision, strategy, roadmap, and scalability of the Digital Customer Experience through eCommerce, customer integrations, and digital/agentic customer support and service. This role bridges various stakeholders across and within specific Lines of Business (LOBs), ensuring the digital strategy aligns with business goals, meets user and customer needs, and delivers market value.CMC provides an excellent opportunity to learn the steel, construction reinforcement, and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment, or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.What You'll DoDefine the Digital Customer Experience vision and strategy based on market research, customer feedback, and business objectives at the Enterprise, global levelDevelop a digital roadmap outlining future features, functions, and release plans at an Enterprise-wide level across existing and new CMC businessesTake legacy platforms to a best-in-class positionPlan for CMCs move into an agentic customer experienceWork closely with cross-functional teams, including Salesforce Product Managers, IT, design, marketing, sales, and implementation partners, and Sales Enablement to ensure a secure and successful digital development and launchCommunicate digital updates, milestones, and the roadmap to internal stakeholders and external customersLead the digital customer experience development process from concept to launch, including planning, development, testing, and internal and external releaseEnsure eCommerce websites are user-friendly, visually appealing, and easy to navigateReview the existing design and practicality of the companys online presence and digital platforms and make suggestions around a differentiated and leadership positionMake executive decisions to ensure existing and future platforms facilitate profit generationCollaborate with Product Managers, software developers, and members of the Rin & Maintain Scrum teams to ensure alignment to the CMC wider business strategy, and implementation successFocus on adoption, scalability, value automation, and ROIDefine and track key performance indicators (KPIs) to measure digital performance and successAnalyze traffic to inform website maintenance and marketing strategies effectivenessDevelop promotional campaigns in collaboration with the Commercial Operations and marketing teams to launch and increase adoption of sitesProvide digital training and support to internal teams, customers, and partners as neededCapture strategies by developing Playbooks by initiative or LOBManage the digital lifecycle, including updates, enhancements, and end-of-life decisionsMonitor market trends and the competitive landscape to identify opportunities for innovation, differentiation, or alternatives that are best-in-classResponsible for increasing online volumes and driving traffic to the websitesFocus on providing a frictionless digital customer experienceWhat You'll NeedExcellent analytical and critical thinking skillsAbility to translate customer needs and market insights into actionable digital requirementsStrong leadership and communication skillsUnderstanding of eCommerce and EDI systems with a minimum of two years leading an eCommerce functionYour EducationDegree in marketing management, business, and information systemsWe are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years and we're just getting started.If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings, and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career and our world forward. Let's build a better world!CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state, or local law.From Fortune Magazine. 2025 Fortune Media IP Limited. All rights reserved. Used under license.