Director, Product IntegrationThe Global Product Enablement (GPE) team resides within Global Customer Delivery & Care (GCD&C) and supports end-to-end product readiness and operational enablement across Mastercard's product portfolio worldwide.With a focus on new and evolving products and services, the team collaborates with Product owners, Engineering teams, and regional delivery and support organizations to ensure solutions are ready for successful customer implementation at scale.This includes ensuring that the required implementation guidance, documentation, tools, operational processes, and enablement materials are in place for regional delivery teams before capabilities are broadly commercialized.The team plays a key role in ensuring Mastercard products can be implemented consistently across regions, enabling strong customer outcomes while reducing delivery friction and operational risk.Product Integrators ensure a scalable and consistent implementation model for Mastercard's products by defining the operational readiness, implementation frameworks, and enablement materials required by regional delivery teams.Working at the intersection of Product, Engineering, and Customer Delivery, the role translates product capabilities into scalable implementation models, enablement frameworks, and operational guidance that enable efficient and reliable customer implementations globally.Early engagement with internal business partners ensures a clear understanding of: what the capability is, how it works, and how it should be implemented.This proactive enablement helps prevent customer implementation delays, production failures, and misalignment between product capabilities and customer expectations.This role operates as a subject matter expert and enablement architect for a defined product area, helping ensure new capabilities can be delivered and supported effectively by regional teams around the world.Essential knowledge, skills, and experience:Strong verbal and written communication skills with the ability to translate complex technical concepts into clear implementation guidance for diverse audiences.Ability to build strong working relationships and collaborate effectively with Product, Engineering, and regional delivery and support teams across a global organization.Self-starter with the ability to work independently while navigating complex, cross-functional environments.Experience supporting or enabling technology product implementations in complex environments.Ability to influence outcomes and drive alignment across teams without direct authority.Ability to understand product intent and translate it into effective onboarding, implementation, and support approaches, partnering with Product and Engineering to ensure solutions are designed for operational scalability.Ability to understand and incorporate the needs, workflows, and pain points of delivery and care users into enablement approaches and materials.Strong analytical and problem-solving skills, with the ability to identify systemic challenges and translate them into scalable enablement solutions.Desirable or additional capabilities:Experience working with technology-based products or platforms that require integration with customer systems.Familiarity with API-based products, system integrations, or digital platform architectures.Understanding of the operational considerations involved in onboarding customers to complex technology products.Experience working within global organizations where solutions must be implemented consistently across multiple regions.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security Responsibility:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.