Director, Enterprise It Operations & ServicesThe Director, Enterprise IT Operations & Services is responsible for the leadership, delivery, and continuous improvement of enterprise IT operational services across infrastructure, cloud, application and platform operations, shared services, end-user services, and IT service management. This role owns both service-level strategy and day-to-day execution, ensuring IT services are reliable, scalable, and aligned with established enterprise standards and business priorities. The Director leads operational teams and managed service partners, develops service roadmaps and improvement plans, and translates enterprise direction into effective operational outcomes. In partnership with the Senior Director, Enterprise IT Operations & Enablement, the Director contributes operational insight and execution leadership while maintaining clear accountability for service performance and delivery.The Director is accountable for:End-to-end ownership of enterprise IT operational service delivery and performanceDefinition and execution of service strategies and operational roadmaps for owned servicesLeadership of managers and teams responsible for:Infrastructure and cloud operationsApplication and platform operationsShared services and middlewareEnd-user services and digital workplaceIT Service Management (incident, problem, change, request)Operational oversight of managed service providers and vendorsService stability, availability, and operational readinessThe Director owns service-level strategy and operational execution. Enterprise-wide enablement, governance frameworks, and long-term operating model evolution are owned by the Senior Director. In this role, the Director serves as a member of the Information Services (IS) leadership team, which is responsible for the operational, strategic, and fiscal leadership of the IS division. The IS division enables business competitiveness, operational effectiveness, and innovation through the effective use of information and the delivery of technology capabilities, services, and solutions.The Director models the behavioral and performance attributes that guide CAP employees, including the CAP Leadership Values of Partnership, Respect, Accountability, Communication, and Excellence. The Director demonstrates a sustained commitment to the CAP's mission, vision, and values; aligns departmental activities with IS strategy; engages effectively with CAP stakeholders; builds consensus across teams; and ensures the consistent, timely delivery of high-quality services.