Find Director, Field & Bench Service Job in Hemet, Capellen | Snaprecruit

McCrometer (www.mccrometer.com) is a global leader in flow instrumentation. As we design, develop, and manufacture world-class flow measurement equipment, our impact is far-reaching: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes.

Behind the innovations McCrometer works on every day is an amazing team with deep expertise in flow physics and real-world operating dynamics who put McCrometer at the forefront of flow technologies. Joining us means the opportunity to work hands-on in the field, and to apply your passion and extensive knowledge to helping customers around the world.

Motivated by the highest possible stakes of climate change and global health, were working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

McCrometer is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the Worlds Most Vital Resources.

Summary of Position

The Service Director is a key member of McCrometers Service team, reporting directly to the Vice President, Marketing and Service. This critical role is integral to developing and launching a portfolio of new service offerings through process improvements, sales channel engagement and launch excellence. This leader is also responsible for developing and maintaining a high-performing service organization to drive profitable growth and improve customer experience.

This position is part of the Marketing & Service department located in Hemet, CA and will be on-site with a flex schedule.

Key Responsibilities / Essential Functions:

Develop and maintain service capability and process

• Build, maintain and lead a diverse, highly engaged, and high-performing service organization to provide seamless experience throughout the customer journey.
• Optimize existing field service and bench repair processes to increase efficiency and improve customer experience across vertical markets and geographic regions.
• Work with and potentially expand existing network of third-party field service providers and create strategies for service delivery optimization.
• Oversee customer-facing technical support teams by monitoring and managing technical help desk and customer support services.
• Drive rigor and discipline through Service Performance Metrics, Key Performance Indicators, and Daily Management to evaluate service delivery, measure the effectiveness of service operations, and identify areas of improvement to boost productivity and profitability.
• Utilize safety policies, procedures, and safe work practices to ensure safety of the work performed by field service team.
• Provide training to ensure teams follow service delivery procedures and maintain excellent service levels.
• Conduct regular project evaluation and review meetings on service projects to identify current and future problems and initiate actions for their resolution.
• Report to senior management on performance of service organization and service delivery initiatives.
• Thoughtfully apply fundamentals of continuous improvement to consistently deliver successful customer outcomes through high-performance across our Service & Project Delivery teams metrics.
• Develop service organization budget and manage costs in line with the budget.

Provide strategic foresight to develop service portfolio

• Go to Gemba regularly to know whats happening in the market with customers and competitors; where we are winning and why, where we are not winning and why.
• Support the VP, Marketing & Service in developing and implementing Service business model strategy to drive growth in attractive business models including recurring revenue service contracts and improve customer experiences throughout the full lifecycle of product deployment.
• Refine go-to-market and delivery models for Service so we reach & serve customers through the most effective, efficient, and profitable models.
• Partner with Marketing & Service organization to source, propose, develop, and launch new service solutions from ideation to development and launch excellence.
• Travel: 25-50% domestically.

What Makes this Opportunity Great?

• You help to enable decisions that protect lives and the environment.
• You work in a collaborative culture that values a diverse set of backgrounds and perspectives while emphasizing teamwork and a good sense of partnership.
• Our team of associates is passionate about achieving great results for our customers.
• Ability to fully use your breadth and depth of experience, no pigeonhole here.

Education and Experience:

• 5 years of service delivery experience in comparable / growth-oriented industries with 2 years in a management position
• Relevant experience in engineering or science-based company with multiple technology platforms.
• Bachelor level university degree in Business or Engineering related field.
• Experience building processes to provide excellent customer experience and service throughout the customers buying journey.
• Expert knowledge of service execution platforms (preferably ServiceMax)
• Planning and execution experience at both strategic and operational levels.
• Experience developing new business models and service offerings.
• Has successfully launched new service solutions.
• Experience in strategic pricing, product line analysis and channel strategy.
• Has worked in high impact, matrixed and innovative company cultures.
• Has managed significant change/project initiatives while being mindful of change management.

The salary range for this role is $150,000.00 - $175,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California. This range may be modified in the future.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.