The Director, IT Engineering, Global leads the operational backbone of the IT Service Delivery & Support function, transforming IT from reactive support into proactive, measurable value creation. This role is responsible for defining and executing global IT engineering strategy, driving automation, operational excellence, and compliance across the enterprise.

The Director partners closely with Infrastructure, Network, Service Desk, and AI teams to ensure secure, scalable, and resilient solutions that support business growth, operational efficiency, and service reliability across multiple regions.

• Lead global IT engineering strategy, architecture, and execution for enterprise systems
  
• Drive automation and standardization initiatives to improve efficiency, consistency, and risk reduction
  
• Oversee ITIL-based service management practices, configuration management, and operational metrics
  
• Ensure compliance with security, regulatory, and governance requirements
  
• Build, lead, and mentor a high-performing IT engineering team across multiple regions
  
• Partner with cross-functional IT and business teams to ensure seamless integration of solutions
  
• Manage vendor relationships and evaluate emerging technologies for business impact
  
• Collaborate with Service Delivery and IT Construction teams during new site activations and infrastructure deployments
  
• Provide Tier 2/3 infrastructure expertise for escalations and complex problem resolution
  

• Manage the full lifecycle of IT engineering initiatives, including planning, design, implementation, and operational support
  
• Establish KPIs and reporting mechanisms to measure service performance, reliability, and operational effectiveness
  
• Maintain documentation standards and enforce formal change management processes
  
• Implement operational governance frameworks, controls, and audit processes
  
• Lead adoption and continuous improvement of ITIL best practices, including incident, problem, and change management
  
• Own and maintain the Configuration Management Database (CMDB) and asset intelligence capabilities
  
• Design and implement operational dashboards, reporting frameworks, and KPI measurement systems
  
• Establish communication standards, collaboration platforms, and knowledge management frameworks
  
• Build and maintain Infrastructure-as-Code capabilities and automation pipelines
  
• Design and implement IT service catalogs and self-service capabilities
  
• Integrate operational tools and automate workflows across platforms
  
• Define and maintain infrastructure standards and reference architectures
  
• Monitor infrastructure utilization, forecast capacity, and support expansion planning
  
• Manage vendor relationships, conduct technology evaluations, and optimize licensing and support costs
  

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience
  
• Extensive experience in IT engineering leadership within global, multi-site organizations, ideally supporting critical or highly available environments
  
• Proven experience leading complex initiatives, distributed teams, and cross-functional programs
  
• Deep expertise in enterprise architecture, cloud platforms (e.g., Azure, Microsoft 365), automation frameworks, and ITIL-based service management
  
• Hands-on experience with ITSM platforms (preferably ServiceNow), including Incident, Request, and Change Management in a global environment
  
• Strong understanding of cybersecurity, compliance, and regulatory requirements impacting IT operations
  
• Experience with financial operations (FinOps), cloud cost management, and vendor negotiations
  
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders and senior leadership
  
• Demonstrated ability to lead, motivate, and develop teams in a collaborative, results-driven environment
  
• Strong analytical and problem-solving skills with the ability to resolve complex technical challenges
  
• Commitment to continuous learning and professional development
  
• Advanced certifications (e.g., ITIL, PMP, Azure Solutions Architect, CISSP) are advantageous
  
• Ability to prioritize and execute effectively in a fast-paced, high-pressure environment
  
• Experience working with international vendors and service providers
  
• Ability to work independently with limited supervision while collaborating effectively across teams
  
• Expected travel less than 20%