Director of Account Management (Medical Communications)

Account Director, Medical Communications (Remote, US)About the agencyOur client is an independent, science-led medical communications agency known for its collaborative culture, close partnership between its client services and scientific teams, and long-standing relationships with top pharmaceutical and biotech companies. The team is growing, and it is looking for a Client Services Director to lead a portfolio of accounts across Commercial peer-to-peer (P2P) education and Medical Affairs.The roleAs Client Services Director, you will be a trusted strategic partner to senior clients and a hands-on leader for your account teams. You will own a portfolio of accounts, act as the escalation point when account performance needs attention, and help shape how the client services function operates. This role suits someone who enjoys being close to the work, including the science, the content, and the people, while also driving growth for the business.What you'll doLead a portfolio of Commercial P2P and/or Medical Affairs accounts, partnering with Scientific Leads to develop client strategy and tactical plansAct as a strategic partner to senior clients, anticipating their needs and challenging their thinking with fresh ideasReview content and provide sign-off in partnership with scientific team leadsServe as the escalation point for your teams, stepping in early to resolve client concerns and protect account healthProvide senior onsite support for advisory boards, symposia, speaker training, and workshopsOwn account and business unit financials, including forecasting, revenue targets, billability, and out-of-scope recoveryBuild relationships with client procurement teams and support MSA negotiationsDrive organic growth and lead new business pitches and proposalsLine manage and develop multiple team members at varying levels, including people managersPartner with leadership on resourcing across the team and take an active role in the client services leadership groupWhat we're looking for8+ years of client services experience within a medical communications agency, including senior-level account leadershipProven experience leading Commercial P2P programs, such as speaker programs, speaker training, and promotional medical education. Medical Affairs experience, such as advisory boards, scientific platforms, MSL materials, and congress activity, is highly valued. Experience with sales training or field force engagement is a strong plus.A track record of content ownership: partnering with medical writers and scientific leads, and reviewing and shaping deliverables, not only managing program logisticsHands-on ownership of portfolio financials, including forecasting and business unit KPIsExperience leading pitches and growing accountsA stable career history with progressive growth in scope and responsibilityExperience managing and developing teams, including managers of managersStrong understanding of pharma regulations, compliance, and review processes (MLR/PRC and MRC)Bachelor's degree in a life science, pharmacology, or medicine preferred