Director of Business Intelligence - Community Healthcare Network

We’re a New York City community health center providing primary care, behavioral health, dental and specialty services to patients across the city. Our data lives in eClinicalWorks (eCW), billing systems, spreadsheets and separate departmental reports, and none of it is connected. Leaders spend too much time pulling numbers by hand and still don’t trust what they see.

As our first Senior Manager of Business Intelligence, you’ll fix that. You’ll build the foundation: a single source of truth, reliable data pipelines, and dashboards leaders can actually use. Then you’ll become the go-to partner for the CEO, CFO, CMO, and the leaders of quality, revenue cycle, behavioral health and operations. This is a hands-on role. You’ll write SQL and build pipelines yourself while setting the strategy for how the organization uses data.

What you’ll do

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• Build our data foundation. Pull data from eCW, practice management, finance and other systems into a central data warehouse or reporting layer. Design data models and pipelines that are documented and that run reliably without manual work.
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• Create a single source of truth. Define standard metrics (visits, productivity, payer mix, A/R, no-show rates, quality measures) so every department reports the same numbers.
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• Deliver dashboards and reports leaders use. Partner with each department to understand their decisions, then build tools in Power BI, Tableau or similar.
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• Build revenue cycle reporting. Give finance and revenue cycle leaders clear visibility
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• Support required and quality reporting. Own the data behind UDS, HEDIS and other clinical quality measures, grant reporting and payer value-based care programs.
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• Be the data partner for leadership. Turn vague questions into clear analysis and present findings to executives and the board in plain language.
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• Set data governance. Establish data definitions, data quality checks, access controls and HIPAA-compliant handling of patient data.
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• Find practical uses for automation and AI, such as automated reporting, data validation, forecasting and AI-assisted analysis, where they save staff time.
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• Grow the function. Start as a hands-on builder, then help shape future hires and tools as the organization’s data maturity grows.
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Required

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• 5+ years in business intelligence, analytics or data engineering, including time leading BI work or serving as the lead data person for an organization.
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• Hands-on experience with eClinicalWorks (eCW) data, including reporting and data extracts (eBO or direct database work).
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• Advanced SQL, plus hands-on experience building data pipelines and data models.
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• Proven experience designing and building executive and operational dashboards in Power BI, Tableau or a similar tool that leaders use to make decisions.
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• Experience building revenue cycle reporting
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• Healthcare data experience: clinical, operational and billing data, and HIPAA.
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• Ability to work with executives and non-technical stakeholders and explain data clearly.
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Strongly preferred

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• Data engineering background: ETL/ELT, data warehousing (Azure, Snowflake, SQL Server or similar), and Python.
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• FQHC or community health center experience, including UDS reporting.
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• Experience with quality measures (HEDIS, PCMH) or value-based care contracts.
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Nice to have

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• Practical experience applying AI or automation to analytics and reporting work.
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• Experience building a BI function from scratch at a mission-driven or nonprofit organization.
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Why this role

You’ll be the person who finally connects the data, and every leader in the organization will feel the difference. Your work will shape how a community health center makes decisions about caring for patients across New York City.