Job Summary

The Casino Director is responsible for the overall leadership, strategic direction, and operational oversight of all Casino departments, with the exception of Finance and Surveillance. This role ensures the delivery of exceptional guest experiences, regulatory compliance, and operational excellence across all gaming functions. The Casino Director enforces company policies and procedures, oversees staffing decisions including hiring and promotions, and fosters a high-performance culture aligned with organizational values. This position maintains strong relationships with vendors, regulatory agencies including the Puerto Rico Gaming Commission, and internal stakeholders, demonstrating the highest level of professionalism and integrity.

Additionally, the Casino Director leads the development, approval, and execution of the Casino Marketing Plan, ensuring alignment with revenue goals and market positioning. This role directs and coordinates all phases of marketing initiatives to drive guest engagement, revenue growth, and brand loyalty.

Education and Experience

• High School Diploma or equivalent required; Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred
• Minimum of three years of progressive leadership experience in a casino or related gaming or hospitality environment
• Bilingual English and Spanish required
• Must possess or be able to obtain a valid license from the Puerto Rico Tourism Company
• Strong knowledge of casino operations including surveillance practices, security protocols, and gaming regulations
• Proven leadership experience with the ability to manage multiple departments and large teams
• Valid driver’s license required

Skills and Competencies

• Ability to set direction, drive results, and align teams with organizational goals
• Strong understanding of casino operations with a focus on efficiency, compliance, and service standards
• In-depth knowledge of gaming laws and ability to ensure adherence to all regulatory requirements
• Ability to interpret financial reports, manage budgets, and drive revenue growth
• Commitment to delivering exceptional service and creating memorable guest experiences
• Ability to lead, coach, and develop high-performing teams
• Strong verbal and written communication skills with the ability to influence at all levels
• Sound judgment with the ability to make timely and effective decisions in a fast-paced environment
• Ability to build and maintain strong relationships with vendors, regulators, and internal stakeholders
• Ability to manage changing priorities in a dynamic and high-pressure environment

Physical Requirements

• Light work requiring exertion of up to 20 pounds occasionally and up to 10 pounds frequently to lift, carry, push, pull, or move objects
• Ability to stand and walk for extended periods during shifts
• Ability to work flexible hours including evenings, weekends, and holidays