Find Director of Consultant Relations, US Job in Philadelphia, Pennsylvania | Snaprecruit

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Successful candidate will build a strategy to cultivate existing and create new relationships within the Consulting community (defined as Consultants, Brokers, and Third-Party Evaluators) to open new TELUS Health opportunities in the US market. The Consultant relations lead will own all aspects of the relationships including TELUS Health messaging, relationship building and bilateral dialogue which will drive lead flow, increase deal sizes and improve win rates.

Key Objectives

• Responsible for US TELUS Health consulting relationships: Bring TELUS Health experience, history, and domain knowledge to generate lead flow and pipeline in Health & Welfare and pension administration in Retirement and Benefit solutions along with future products or services.
• Actively lead interactions with consultants (Third Party Evaluators, Consultants, and Brokers), developing and maintaining long term strategic relationships at senior levels of the organization by providing excellent customer service and consultative support to corporate contacts at all levels.
• Building credibility and maintaining trust by keeping partners informed of new solutions and marketplace trends as the subject matter expert in an individuals total wellbeing, across three dimensionsphysical, mental, and financial.
• Prepare a personal portfolio plan and strategy for assigned Consultants.
• Be responsive to consultant needs and proactive to potential consultant concerns to ensure customer satisfaction and retention; serve as the liaison between TELUS Health and the consultant firm.
• Knowledge of and ability to confidently speak to all TELUS products and services.
• Act as a prospector to generate growth opportunities; develop an approach to maintain strong pipeline of opportunities.
• Work alongside sales teams for qualified opportunities (i.e., Sales leader, Product, Bid Managers, Proposal Writers, and Legal)
• Support broker producers with proposal content and presentations to prospective customer organizations (i.e., maintain updated language, positioning and pricing within the brokers internal RFP portals)
• Accountable for and compensated based on success of annual lead targets.

Responsibilities

• Build a national and regional strategy for each consultant, while following the defined TELUS Health governance framework and executive reporting.
• Project and forecast annual and quarterly new business lead pipeline.
• Track opportunity metrics through Salesforce, and in many cases presenting to management directly.
• Collaborate with Sales/Development, Client Relationship Leaders (CRLs) and Marketing teams to establish lead generation plans.
• Participate in Cross Selling efforts, Account Planning and Deal Planning.
• Schedule, lead or facilitate periodic meetings with consultants, brokers and TPEs.
• Leverage consultant relationships for communication of market trends into Product teams
• Maintain a deep understanding of the market by monitoring the competition and other industry dynamics and trends.
• Maintain a network with existing customers, prospects, and consultants (Consultants, Brokers, and Third-Party Evaluators) as well as participating in professional associations and industry networking events.
• Participate in regional and line of business strategy, growth and leadership initiatives as needed.
• Participate in industry conferences and events as needed.

TELUS Health Team Participation and Leadership

• Meet with extended team to review performance, progress, and targets.
• Participate in developing a scalable growth/sales process and adherence to its structure.
• Engage team members to work as a positive unit and share best practices.
• Lead in accordance with company culture and values to deliver results effectively.

Profile

• Post-secondary education in Business Administration, Sales, Marketing, or industry-related field.
• 8+ years related work experience Sales, Business Development, Partnerships or Consultant Relations.
• Work experience in benefits administration, wellness, wellbeing, or healthcare is an advantage.
• Market knowledge and extensive current relationships with the consulting community. (Consultants, Brokers, and Third-Party Evaluators).
• Goal oriented and results driven.
• Excellent communication, organizational and interpersonal skills.
• Demonstrated ability to manage special projects to successful completion.
• Demonstrated ability to be a leader and an agent for change.
• Demonstrated ability to negotiate, manage conflict and manage risk.
• Always reliable, consistent, flexible, and adaptable.

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TELUS Health is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

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By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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