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Director of Customer Success

  • ... Posted on: Jul 05, 2025
  • ... Profit Recovery Partners
  • ... Santa Ana, California
  • ... Salary: Not Available
  • ... Full-time

Director of Customer Success   

Job Title :

Director of Customer Success

Job Type :

Full-time

Job Location :

Santa Ana California United States

Remote :

No

Jobcon Logo Job Description :

Work Location:At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members. Who You Are:A Director in Solutions Management is responsible for all aspects of client account management; including maximizing client savings by adding additional services into scope, identifying new and creative ways for PRP clients to save additional dollars and client retention. This position requires leaders with both strategic and operational / tactical expertise. Collaboration across departments and with PRP leadership is a critical element of this position. Building trusted advisor relationships with clients’ C-level leadership and key stakeholders is a necessity for success which is accomplished through the effective management of implemented client savings programs. Objection handling and the ability to resolve complex situations is required. This is a leadership position, so management, training and development of team members is a key responsibility What You Will Do:Responsible for meeting or exceeding department and personal performance to key performance indicator goalsSell new projects and renewal contracts to existing clients with a high level of urgency via:Building meaningful relationships with C Suite executivesIdentify and continually deliver new value to existing clientsMaximize client savings achieved and value to retain targeted accounts after initial engagementMaintain C-level engagement by meeting regularly, in person, to confirm savings achieved, obtain approval to implement additional savings and build trusted relationshipsIdentify, track, manage (define root cause and effective counter measures), and quickly resolve project issuesEstablish, maintain, and track performance through dashboards that reflect contributions from all team playersResponsible for owning and keeping up to date new project and renewal forecastsLeadership and management responsibility for 2-4 direct reportsEvaluate and mentor staff, fostering personal as well as professional growth resulting in team retention, direct reports being promoted and taking on more responsibilityEstablish productive working collaborative relationships with partners in other operational groups within the companyQuickly garner internal resources from all departments to collaborate with and find a way to keep projects moving forward when faced with adversityIdentify and lead company and department improvement initiatives through to implementationCollaborate with internal subject matter experts to gain knowledge, ensure inter-departmental cooperation, and adopt best practices to execute client initiativesPartner with clients to ensure compliance to service agreement What You Need:Bachelor's degree required9+ years of relevant experience in consulting or a related field4+ years of management/supervisory experienceExcellent verbal and written communication skillsExperienced in Microsoft office suiteSales ability with a track record of working with C-level clientsAttention to detail with strong quantitative and analytical skillsAbility to lead others to complete complex projects on timeVery high degree of urgencyProven ability to handle objections to finalize audit categories with clientAlignment to company values Who We Are:Profit Recovery Partners is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings. Why Join Us: At PRP, we offer more than just a job — we provide a dynamic, supportive environment where you can thrive personally and professionally. Here’s what you can expect when you join our team: Comprehensive Benefits: Full medical, dental, and vision coverage Optional pet insurance Access to a gym membership reimbursement (offered through our healthcare provider and available for select fitness centers) $200/month waived medical benefit for employees who opt out of our health plans Cell phone stipend for applicable roles Financial Wellness: 401(k) plan with company match Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave Strong Foundation: Over 28 years of consistent growth and success Fun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year Career Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotion Our Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellence Giving Back & Getting Involved: We’re proud of our employee-led committees that support causes and initiatives that matter to us all: Corporate Social Responsibility Youth Rising Group Women’s Empowerment Group Wellness Committee These groups offer meaningful opportunities to give back, connect with colleagues, and help shape a more inclusive and supportive workplace. Learn more at The salary range for this position is: $160,000-190,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws. Equal Opportunity Employer

View Full Description

Jobcon Logo Position Details

Posted:

Jul 05, 2025

Employment:

Full-time

Salary:

Not Available

Snaprecruit ID:

SD-APP-cbe469993f7801d21c023aeb6e5b9ea6469443505186fc32ef8eb92fbddf1c4f

City:

Santa Ana

Job Origin:

APPCAST_CPC

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Work Location:At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members. Who You Are:A Director in Solutions Management is responsible for all aspects of client account management; including maximizing client savings by adding additional services into scope, identifying new and creative ways for PRP clients to save additional dollars and client retention. This position requires leaders with both strategic and operational / tactical expertise. Collaboration across departments and with PRP leadership is a critical element of this position. Building trusted advisor relationships with clients’ C-level leadership and key stakeholders is a necessity for success which is accomplished through the effective management of implemented client savings programs. Objection handling and the ability to resolve complex situations is required. This is a leadership position, so management, training and development of team members is a key responsibility What You Will Do:Responsible for meeting or exceeding department and personal performance to key performance indicator goalsSell new projects and renewal contracts to existing clients with a high level of urgency via:Building meaningful relationships with C Suite executivesIdentify and continually deliver new value to existing clientsMaximize client savings achieved and value to retain targeted accounts after initial engagementMaintain C-level engagement by meeting regularly, in person, to confirm savings achieved, obtain approval to implement additional savings and build trusted relationshipsIdentify, track, manage (define root cause and effective counter measures), and quickly resolve project issuesEstablish, maintain, and track performance through dashboards that reflect contributions from all team playersResponsible for owning and keeping up to date new project and renewal forecastsLeadership and management responsibility for 2-4 direct reportsEvaluate and mentor staff, fostering personal as well as professional growth resulting in team retention, direct reports being promoted and taking on more responsibilityEstablish productive working collaborative relationships with partners in other operational groups within the companyQuickly garner internal resources from all departments to collaborate with and find a way to keep projects moving forward when faced with adversityIdentify and lead company and department improvement initiatives through to implementationCollaborate with internal subject matter experts to gain knowledge, ensure inter-departmental cooperation, and adopt best practices to execute client initiativesPartner with clients to ensure compliance to service agreement What You Need:Bachelor's degree required9+ years of relevant experience in consulting or a related field4+ years of management/supervisory experienceExcellent verbal and written communication skillsExperienced in Microsoft office suiteSales ability with a track record of working with C-level clientsAttention to detail with strong quantitative and analytical skillsAbility to lead others to complete complex projects on timeVery high degree of urgencyProven ability to handle objections to finalize audit categories with clientAlignment to company values Who We Are:Profit Recovery Partners is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings. Why Join Us: At PRP, we offer more than just a job — we provide a dynamic, supportive environment where you can thrive personally and professionally. Here’s what you can expect when you join our team: Comprehensive Benefits: Full medical, dental, and vision coverage Optional pet insurance Access to a gym membership reimbursement (offered through our healthcare provider and available for select fitness centers) $200/month waived medical benefit for employees who opt out of our health plans Cell phone stipend for applicable roles Financial Wellness: 401(k) plan with company match Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave Strong Foundation: Over 28 years of consistent growth and success Fun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year Career Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotion Our Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellence Giving Back & Getting Involved: We’re proud of our employee-led committees that support causes and initiatives that matter to us all: Corporate Social Responsibility Youth Rising Group Women’s Empowerment Group Wellness Committee These groups offer meaningful opportunities to give back, connect with colleagues, and help shape a more inclusive and supportive workplace. Learn more at The salary range for this position is: $160,000-190,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws. Equal Opportunity Employer

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