Director of Operations - QSR

We are looking for a Director of Operations to lead the performance of a multi-unit restaurant market.This is a field leadership role. We need someone who wants to be in the restaurants, developing General Managers and District Managers, solving problems and driving results.The Director of Operations will be responsible for sales, profitability, people development, guest experience and operational execution across their restaurants.What You’ll OwnLead the day-to-day performance of a multi-unit restaurant marketCoach and develop District Managers and General ManagersDrive sales, traffic and restaurant-level profitabilityImprove labor, food cost and overall restaurant economicsEnsure restaurants consistently execute brand and operating standardsIdentify underperforming restaurants and build clear improvement plansRecruit, develop and retain strong restaurant leadershipBuild a pipeline of future General Managers and District ManagersRegularly visit restaurants and stay connected to what is actually happening in the fieldPartner with HR, Training, Marketing and other departments to support restaurant teamsSupport new restaurant openings and market expansionReview restaurant P&Ls and hold leaders accountable for resultsImprove guest experience, speed of service, quality and consistencyCreate accountability while maintaining a strong culture across the marketWhat We’re Looking ForStrong multi-unit restaurant operations experienceExperience leading District Managers, Area Managers or a large group of General ManagersStrong understanding of restaurant P&Ls and four-wall economicsProven ability to improve sales, labor, food cost and profitabilityTrack record of developing strong restaurant leadersComfortable managing both high-performing and underperforming locationsAbility to identify problems quickly and turn them into actionable solutionsStrong communication and leadership skillsWillingness to spend significant time in the restaurantsExperience with a growing restaurant brand is preferredThe Right PersonWe are looking for an operator. Someone who doesn't manage restaurants from a spreadsheet.You want to be in the field. You know your General Managers, understand what is happening inside your restaurants and aren't afraid to jump in when something isn't working.You understand the P&L, but you also understand the people behind those numbers.You develop leaders, create accountability and know how to get multiple restaurants consistently executing at a high level.Most importantly, you take ownership of your market. When the restaurants win, you know why. When they don't, you don't make excuses. You figure out what needs to change and lead the team to fix it.