A well-established, family-owned, TMJ therapy practice in West Falls Church is seeking a Business Manager / Director of Operations to succeed a long-tenured leader who is preparing for retirement. This is a unique opportunity to step into a highly impactful role within a stable, single-provider practice known for its personalized patient care.

This position offers a transition period with the current Business Manager to ensure continuity and a smooth handoff of responsibilities.

Position Overview

The Business Manager / Director of Operations will oversee all non-clinical aspects of the practice. This is a highly visible, hands-on role requiring the ability to manage daily operations while also supporting financial performance, patient coordination, and overall business strategy.

The role is ideal for someone comfortable operating in a small office environment where flexibility, ownership, and initiative are essential.

Key Responsibilities

Practice Operations & Leadership

• Oversee day-to-day operations to ensure efficiency and a high-quality patient experience
• Serve as the primary point of contact for staff, patients, and external partners
• Manage office workflows, policies, and procedures
• Identify and implement process improvements to enhance operations and patient flow

Financial Management & Reporting

• Manage accounts receivable, accounts payable, and overall cash flow
• Oversee billing processes, collections, and financial tracking
• Prepare financial reports and provide insights to the provider
• Monitor key performance indicators and overall practice profitability

Insurance & Revenue Cycle Oversight

• Oversee insurance verification, pre-authorizations, and claims management
• Resolve complex billing or insurance issues
• Ensure accuracy in coding, documentation, and reimbursement processes

Patient Experience & Front Office Support

• Provide front desk support as needed, including check-in/check-out and scheduling
• Address escalated patient concerns with professionalism and empathy
• Maintain a welcoming and patient-focused office environment

Vendor & Office Management

• Manage relationships with labs, suppliers, and service providers
• Oversee purchasing, inventory, and equipment needs
• Coordinate facility operations and ensure regulatory compliance

Human Resources & Staff Support

• Assist with recruiting, onboarding, and training of staff
• Support scheduling, payroll coordination, and performance management
• Promote a positive and collaborative workplace culture

Strategic & Administrative Support

• Partner with the provider on operational decisions and growth initiatives
• Support marketing efforts and referral relationships
• Ensure compliance with HIPAA and applicable healthcare regulations

Qualifications

• 7+ years of experience in healthcare operations, medical office management, or a similar role
• Experience in a small practice or solo-provider environment strongly preferred
• Strong understanding of insurance processes, billing, and revenue cycle management
• Demonstrated ability to manage multiple responsibilities independently

Skills & Attributes

• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Strong interpersonal and communication skills
• Financial acumen and comfort managing budgets and reporting
• Proactive, dependable, and capable of taking full ownership of responsibilities

What Makes This Role Unique

• Structured transition and knowledge transfer from the retiring Business Manager
• High level of autonomy and visibility within the practice
• Direct partnership with the provider on both operations and business decisions
• Long-term stability within an established, patient-focused practice

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