Summary:

Oversee the daily operational and clinical management of the shelter site. This position will ensure the delivery of quality services to all clients on a 24-hour basis as per the DHS policies, procedures, and standards.

Responsibilities:

• Vetting, training, oversight of daily operations and contract compliance or reporting for shelter
• Collaborate with Shelter Outreach Coordinators to vet, credential, equip/supply, and conduct training for all shelter personnel in providing exceptional shelter support that is culturally competent for all guests
• Flexible hours are required with the need for 24/7 emergency availability rotating with team members
• Participate in continuous quality improvement (CQI) activities and agency wide CQI committee and ensures CQI plan is implemented for the program.
• Maintain standards of HIPAA compliance with all client communications
• Maintain a high level of industry knowledge and keep company up to date with changes required/recommended in the agency operations.
• Ensure that charts and recording systems meet proper service control and standards, including DHS, OTDA and other regulatory agencies.

Qualifications:

• Minimum Master's Degree, preferably in Social Work, Psychology, Human Service or related field with DHS experience for Sanctuary Shelter for Families with Children
• Minimum five years' experience in supervision or management
• Minimum five years' experience in a residential agency or DHS licensed facility.
• Excellent written and oral communication skills. Ability to interact effectively with all populations served.
• Strong CARES skills