Director of Services(liquid cooling)

Director of Delivery & Service – USA Location：Remote in the US or Texas / Project-Based Extensive Travel Required Across the United States Key Responsibilities Build and scale Shenling's U.S. aftermarket service organization from the ground up. Develop, qualify, and manage a nationwide ASP (Authorized Service Provider) network. Lead project delivery, site commissioning, corrective maintenance, and 24/7 customer support operations. Establish and manage internal field service, technical support, dispatch, and operations teams. Define service standards, operational procedures, and EHS compliance programs. Drive customer satisfaction, service quality, SLA performance, and issue resolution. Develop aftermarket service offerings, preventive maintenance programs, and revenue-generating service solutions. Manage service budgets, operational costs, and resource utilization. Ensure compliance with U.S. regulations, including OSHA, labor laws, and customer data/privacy requirements. Act as the primary liaison between U.S. operations and headquarters. Qualifications o Bachelor's degree or above. o 8+ years of leadership experience within the U.S. data center cooling, liquid cooling, HVAC, or critical infrastructure industry. o Minimum 3 years in Director-level leadership roles. o Proven experience building service organizations and ASP/service partner networks from scratch. o Demonstrated success managing multi-site, cross-regional field service teams of 100+ personnel. o Deep understanding of data center liquid cooling technologies and OEM service models. o Strong knowledge of U.S. OSHA regulations, labor compliance, and EHS programs. o Experience working across global organizations and international time zones. o Entrepreneurial mindset with strong strategic planning and execution capabilities.