Director of Warehouse Operations

Position OverviewA well-established, privately held company in the Raleigh area is seeking an experienced Director of Warehouse Operations to lead and optimize its warehousing, asset storage, and distribution operations.This position will oversee a team of approximately 14 employees, including three managers, with responsibility for new product warehousing, customer asset storage, and distribution services.We are looking for a strong operational leader who can balance day-to-day execution with long-term strategic thinking. The ideal candidate is someone who develops people, establishes clear expectations, drives accountability, and continuously looks for opportunities to improve efficiency, service, and profitability.This is a hands-on leadership position requiring someone comfortable working both on the warehouse floor and at the strategic level.Key Responsibilities:Operational Leadership & ExecutionProvide overall leadership for new product warehousing, customer asset storage, and distribution operations.Ensure the efficient receiving, handling, storage, staging, and distribution of products.Establish and maintain operational standards that support accuracy, productivity, safety, and exceptional customer service.Identify operational bottlenecks and implement sustainable process improvements.Ensure inventory accuracy, product accountability, and effective warehouse space utilization.Oversee the planning and execution of daily workflows to meet customer and business requirements.People Leadership & DevelopmentDirectly lead and develop three managers responsible for approximately 14 team members.Build a culture of accountability, teamwork, communication, and continuous improvement.Establish clear performance expectations and regularly evaluate individual and team results.Coach and develop managers to strengthen their leadership capabilities and decision-making.Foster an environment where employees feel supported, respected, and empowered to contribute.Address performance challenges promptly, consistently, and professionally.Financial & Strategic ManagementTake ownership of warehouse operational performance, including labor productivity, operating expenses, and profitability.Develop and manage operational budgets, staffing plans, and resource allocation.Identify opportunities to improve cost efficiency while maintaining service quality.Evaluate warehouse capacity, utilization, and workflow to support future business growth.Partner with senior leadership to develop and execute operational improvement initiatives.Use operational and financial data to make informed business decisions.Customer Service & Cross-Functional CollaborationWork closely with project management, sales, installation, and other internal teams to ensure seamless execution.Maintain high standards for customer product handling, inventory management, and order fulfillment.Resolve operational issues proactively and communicate effectively with internal and external stakeholders.Support the development and expansion of warehousing and distribution services.QualificationsRequired7+ years of progressive experience in warehouse operations, distribution, logistics, or a related field.3+ years of experience leading managers or supervisors in a warehouse or distribution environment.Demonstrated success improving operational efficiency, inventory accuracy, and team performance.Strong understanding of warehouse management systems (WMS), inventory controls, and distribution processes.Experience managing labor costs, operational budgets, and performance metrics.Proven ability to build and develop high-performing teams.Strong communication, organizational, and problem-solving skills.Ability to balance strategic planning with hands-on operational leadership.PreferredBachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field.Experience with commercial furniture, large-format products, or complex inventory environments.Experience managing multiple warehouse functions or business lines.Experience implementing or improving warehouse systems, processes, and technology.What Success Looks Like:The successful candidate will demonstrate measurable progress in the following areas:Operational Excellence: Improved inventory accuracy, productivity, space utilization, and workflow efficiency.Leadership: A well-developed management team with clear accountability, strong communication, and improved employee engagement.Financial Performance: Effective labor management, controlled expenses, and improved operational profitability.Customer Experience: Reliable, accurate, and timely execution that builds confidence with internal and external customers.Continuous Improvement: Sustainable processes and systems that support both current operations and future growth.The Ideal CandidateWe are seeking a leader who doesn't simply maintain an operation but actively works to make it better. You are someone who takes ownership, develops people, understands the financial drivers of the business, and knows how to turn operational challenges into actionable improvements. You set high standards, communicate clearly, and lead by example. Most importantly, you understand that successful warehouse operations depend just as much on the people you lead as the processes you manage.