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Director, Research and Innovations

In Capellen United States

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Director, Research and Innovations   

JOB TITLE:

Director, Research and Innovations

JOB TYPE:

Full-time

JOB LOCATION:

Santa Clara Capellen United States

JOB DESCRIPTION:

Company Description


At ServiceNow, our technology makes the world work for everyone, and our people make it possible.
We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities.
By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.
We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected.
We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.
We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.


Job Description


About Digital Technology:

Were not yesterdays IT department, we're Digital Technology.
The world around us keeps changing and so do we.
Were redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

Were all about delivering delightful, secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century.
And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

Work matters.
Its where we spend a third of our lives.
And the workplace of the future is going to be a great place.
Were dedicated to bringing that to life for people everywhere.
Thats why we put people at the heart of everything we do.

Emerging Technology Group

Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.

What our team values:

  • Being humble and having each others backs
  • Learning new things and sharing expertise with each otherby answering a quick question on teams, pairing on a feature, or leading a lunch and learn session
  • Producing high quality work, were proud of, and not taking shortcuts
  • Having funwe like to joke around, eat lunch together, and even hang outside of work
  • Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

The Role:

The role of the Director, DT Innovations is Leadership role where you will drive the exploration and evaluation of new product ideas across our current focus and beyond.
A pivotal role in the future proofing ServiceNow Digital Technology, you will be responsible for partnering with our Leadership, Service Owners, Business Users and our colleagues to build a product innovation pipeline, evaluation framework and process, and the team to execute it for the organization.

What you will gain:

You will experience being part of a team that is driven by the passion knowing that it is making a positive difference in our world.
You will work and partner with motivated and highly skilled individuals who are committed to providing value every day.

Your Responsibility:

  • Define the product innovation framework used to identify and evaluate potential ideas.
  • Build and lead a cross functional team to research and evaluate the most impactful ideas.
  • Collaborate with Product, Design, Engineering and Community teams leveraging their knowledge and expertise and gaining their support throughout the process.
  • Stay current with industry, product and market trends to identify potential ideas and disruptors and share with leadership based on opportunity and/or threat.
  • Participate in discussions and evaluations surrounding partnerships, acquisitions or investments to build for new product innovation ideas that have been approved.
  • Engage with current and potential customers for feedback on potential product ideas and work with the Marketing, Sales and Finance team to identify the TAM, Industry research and revenue opportunities.
  • Leverage internal and external data along with qualitative research to increase confidence in the opportunity for impact within our vision and mission of the best new product ideas.
  • Create the format and content to report out to senior leadership and the rest of the organization on the product innovation progress and recommendations.

Qualifications
  • 12+ years product experience with at least 2 years in leadership roles.
  • Experience in Product MVP development, innovation and/or incubation initiatives
  • A track record of and a desire to operate in a greenfield environment, building new teams, frameworks, and processes.
    Make decisions quickly and iterate as you learn and progress.
  • Strong, adaptive communication skills, both verbal and written.
    Ability to communicate succinctly to senior leadership, empathize with users, and collaborate effectively with functional colleagues.
  • Strong quantitative and qualitative research skills to objectively analyze the benefits and risks of new product ideas that progress through the pipeline.

#DTjobs

For positions in the Bay Area, we offer a base pay of $173,100 - $302,900, plus equity (when applicable), variable/incentive compensation and benefits.
Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).
Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.


Additional Information


ServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.
Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.
acquisition@servicenow.
com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.
S.
Government for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.
S.
Government.

Please Note: Fraudulent job postings/job scams are increasingly common.
Click here to learn what to watch out for and how to protect yourself.
All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune.
2022 Fortune Media IP Limited All rights reserved.
Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

302900 per year

SNAPRECRUIT ID:

S-1707124713-c7ab2b953d512c228253be620e99d03b

LOCATION:

Capellen United States

CITY:

Santa Clara

Job Origin:

jpick2

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Company Description


At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.


Job Description


About Digital Technology:

Were not yesterdays IT department, we're Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

Were all about delivering delightful, secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.

Emerging Technology Group

Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.

What our team values:

  • Being humble and having each others backs
  • Learning new things and sharing expertise with each otherby answering a quick question on teams, pairing on a feature, or leading a lunch and learn session
  • Producing high quality work, were proud of, and not taking shortcuts
  • Having funwe like to joke around, eat lunch together, and even hang outside of work
  • Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

The Role:

The role of the Director, DT Innovations is Leadership role where you will drive the exploration and evaluation of new product ideas across our current focus and beyond. A pivotal role in the future proofing ServiceNow Digital Technology, you will be responsible for partnering with our Leadership, Service Owners, Business Users and our colleagues to build a product innovation pipeline, evaluation framework and process, and the team to execute it for the organization.

What you will gain:

You will experience being part of a team that is driven by the passion knowing that it is making a positive difference in our world. You will work and partner with motivated and highly skilled individuals who are committed to providing value every day.

Your Responsibility:

  • Define the product innovation framework used to identify and evaluate potential ideas.
  • Build and lead a cross functional team to research and evaluate the most impactful ideas.
  • Collaborate with Product, Design, Engineering and Community teams leveraging their knowledge and expertise and gaining their support throughout the process.
  • Stay current with industry, product and market trends to identify potential ideas and disruptors and share with leadership based on opportunity and/or threat.
  • Participate in discussions and evaluations surrounding partnerships, acquisitions or investments to build for new product innovation ideas that have been approved.
  • Engage with current and potential customers for feedback on potential product ideas and work with the Marketing, Sales and Finance team to identify the TAM, Industry research and revenue opportunities.
  • Leverage internal and external data along with qualitative research to increase confidence in the opportunity for impact within our vision and mission of the best new product ideas.
  • Create the format and content to report out to senior leadership and the rest of the organization on the product innovation progress and recommendations.

Qualifications
  • 12+ years product experience with at least 2 years in leadership roles.
  • Experience in Product MVP development, innovation and/or incubation initiatives
  • A track record of and a desire to operate in a greenfield environment, building new teams, frameworks, and processes. Make decisions quickly and iterate as you learn and progress.
  • Strong, adaptive communication skills, both verbal and written. Ability to communicate succinctly to senior leadership, empathize with users, and collaborate effectively with functional colleagues.
  • Strong quantitative and qualitative research skills to objectively analyze the benefits and risks of new product ideas that progress through the pipeline.

#DTjobs

For positions in the Bay Area, we offer a base pay of $173,100 - $302,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.


Additional Information


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.


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