Job Title: UCaaS Discovery Migration Analyst
Job Location: Rolling Meadows - Illinois
Job Type: Contract

Job Description:

• Strong understanding of RingCentral MVP and Contact Center platforms

• Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning

• Familiarity with API integrations and enterprise telephony environments

• Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurations

• Document call flows auto attendant's user profiles integrations and API dependencies

• Review and complete Business Requirements Documents Letters of Agency and user upload templates

• Collaborate with project managers to define migration scope timelines and resource needs

• Identify risks and dependencies and propose mitigation strategies

• Assist in number porting coordination and user provisioning

• Serve as the point of contact for discoveryrelated communications between Assured Partners and AJG

• Coordinate with Contact Centre administrators IT support engineers and API owners to ensure readiness

• Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed

Nice to have

• Familiarity with cloud hosted platforms and environments

• Project coordination or business analyst background

• Strong organizational and prioritization skills

• Excellent communication and stakeholder management abilities