Dispatcher/Call Taker

Dispatcher/Call TakerLehigh Valley, PA Benjamin Franklin Plumbing Lehigh Valley Full-Time Pay Range: $20$26 per hour (based on experience) About Us: Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.Position SummaryThis role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.Key ResponsibilitiesAnswer incoming calls with professionalism and care.Schedule service appointments accurately using our CRMDispatch technicians based on location, job type, and availabilityMaintain real-time communication with field staff.Update job statuses and customer recordsAssist in resolving scheduling issues or customer concerns.Support overall customer satisfaction and operational efficiency.RequirementsPrevious experience in the plumbing or home service industry is strongly preferred.Familiarity with ServiceTitan (our customer relationship management software) is highly suggested training will be providedStrong organizational and communication skillsAbility to manage multiple tasks in a fast-paced environmentDetail-oriented and customer-service focusedFriendly, professional attitude and a willingness to learnBenefitsCompetitive hourly pay ($20$26/hour)401(k)Career growth opportunities within a respected service brandCompensation: $20.00 - $26.00 per hourJoin the Benjamin Franklin Plumbing Team!We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.