Dispatcher

Remote DispatcherLocation: 100% Remote, must live within approximately 75 miles of the Chicago, ILSchedule: Monday-Friday, 7:00 AM-4:00 PM CSTPay: $20-$21/hourContract: 10-12 months with potential for permanent hireHiring TimelineInterviews: Week of November 16-22Start Date: December 1Candidates must be available to interview during this window and start on 12/1.The OpportunityWe are hiring Dispatchers to support a growing field service operation. This team coordinates service technicians who travel to customer locations to repair and maintain equipment.This is a fast-paced role focused on scheduling, dispatching, customer communication, and problem-solving. You'll manage incoming service requests, coordinate technician schedules, and help ensure customers receive timely service.What You'll DoReview incoming work orders through SalesforceAssign service calls to the appropriate field techniciansManage technician schedules, routes, and service appointmentsSchedule upcoming work across multiple service territoriesMonitor high-volume work order activity and adjust schedules as priorities changeCommunicate delays, schedule changes, and appointment updates to customersHandle escalated service requests and customer concernsCommunicate regularly with technicians, account managers, sales, and customer service teamsManage frequent phone and email communication throughout the dayWhat We're Looking ForDispatching experience is strongly preferred. Ideal candidates will have:Previous dispatching, scheduling, or service coordination experienceCustomer service experienceExperience managing schedules and high-volume workloadsStrong communication and problem-solving skillsAbility to handle changing priorities and difficult customer situationsBasic Excel skills, including sorting and filteringSalesforce experience is a plusStable work history with demonstrated tenureAbility to stay productive and accountable in a fully remote environmentTraining & OpportunityNew hires receive 3-4 weeks of structured, side-by-side training before taking ownership of assigned service markets.What's in it for you:100% remote workMonday-Friday daytime schedule10-12 month contract with potential for permanent hireStructured training and onboardingOpportunity to join a team growing from approximately 30 to 60 dispatchersExposure to Salesforce and service operations technologyPotential long-term career growth within service, sales, operations, or managementBusiness-related cell phone reimbursementMust reside within approximately 75 miles of Chicago, ILInterviews: November 16-22 | Start Date: December 1Job Type & LocationThis is a Contract position based out of Chicago, IL.Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Application DeadlineThis position is anticipated to close on Nov 13, 2026.Workplace TypeThis is a fully remote position.